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AppleCare Technician Training SVC-19A 早くNewValidDumpsの問題集を君の手に入れましょう。

AppleCare Technician Training SVC-19A最新試験 - Apple Service Fundamentals Exam まだ何を待っていますか。 でも多くの人が合格するために大量の時間とエネルギーをかかって、無駄になります。同等の効果は、NewValidDumpsは君の貴重な時間とお金を節約するだけでなく１００％の合格率を保証いたします。

それは正確性が高くて、カバー率も広いです。あなたはNewValidDumpsの学習教材を購入した後、私たちは一年間で無料更新サービスを提供することができます。NewValidDumpsのAppleのSVC-19A最新試験試験トレーニング資料はAppleのSVC-19A最新試験認定試験を準備するのリーダーです。

Apple SVC-19A最新試験 - しようがないわけではないです。

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SVC-19A PDF DEMO:

QUESTION NO: 1
Select the statement that appropriately sets customer expectations when fixing an issue.
A. "We currently do not have that part in stock. I can call you as soon as the part arrives."
B. "I promise to have the product ready by midday tomorrow."
C. "Repairing this component is easy. We never fail to do it in less than four hours."
D. "Our courier always delivers on time."
Answer: A

QUESTION NO: 2
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 3
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 4
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 5
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

Huawei H12-631_V1.0 - 試験問題と解答に関する質問があるなら、当社は直後に解決方法を差し上げます。 長年の努力を通じて、NewValidDumpsのAppleのMicrosoft AZ-800認定試験の合格率が１００パーセントになっていました。 NewValidDumpsのAppleのPegasystems PEGACPSA23V1試験問題資料は質が良くて値段が安い製品です。 長年の努力を通じて、NewValidDumpsのAppleのJuniper JN0-223認定試験の合格率が１００パーセントになっていました。 Salesforce B2C-Commerce-Architect - 優れたキャリアを持ったら、社会と国のために色々な利益を作ることができて、国の経済が継続的に発展していることを進められるようになります。

Updated: May 28, 2022