NewValidDumpsの専門家チームが君の需要を満たすために自分の経験と知識を利用してAppleのSVC-19A無料過去問認定試験対策模擬テスト問題集が研究しました。模擬テスト問題集と真実の試験問題がよく似ています。一目でわかる最新の出題傾向でわかりやすい解説と充実の補充問題があります。 あなたは各バーションのAppleのSVC-19A無料過去問試験の資料をダウンロードしてみることができ、あなたに一番ふさわしいバーションを見つけることができます。暇な時間だけでAppleのSVC-19A無料過去問試験に合格したいのですか。 NewValidDumpsのAppleのSVC-19A無料過去問の試験問題と解答はあなたが必要とした一切の試験トレーニング資料を準備して差し上げます。

AppleCare Technician Training SVC-19A NewValidDumpsを選んび、成功を選びます。

NewValidDumpsの試験トレーニング資料はAppleのSVC-19A - Apple Service Fundamentals Exam無料過去問認定試験の１００パーセントの合格率を保証します。 その権威性は言うまでもありません。うちのAppleのSVC-19A トレーニング試験トレーニング資料を購入する前に、NewValidDumpsのサイトで、一部分のフリーな試験問題と解答をダンロードでき、試用してみます。

NewValidDumpsで、あなたの試験のためのテクニックと勉強資料を見つけることができます。NewValidDumpsのAppleのSVC-19A無料過去問試験トレーニング資料は豊富な知識と経験を持っているIT専門家に研究された成果で、正確度がとても高いです。NewValidDumpsに会ったら、最高のトレーニング資料を見つけました。

Apple SVC-19A無料過去問 - 我々NewValidDumpsにあなたを助けさせてください。

SVC-19A無料過去問認定試験に合格することは難しいようですね。試験を申し込みたいあなたは、いまどうやって試験に準備すべきなのかで悩んでいますか。そうだったら、下記のものを読んでください。いまSVC-19A無料過去問試験に合格するショートカットを教えてあげますから。あなたを試験に一発合格させる素晴らしいSVC-19A無料過去問試験に関連する参考書が登場しますよ。それはNewValidDumpsのSVC-19A無料過去問問題集です。気楽に試験に合格したければ、はやく試しに来てください。

心配しないでください。私たちを見つけるのはあなたのAppleのSVC-19A無料過去問試験に合格する保障からです。

SVC-19A PDF DEMO:

QUESTION NO: 1
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 2
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 3
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 4
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

QUESTION NO: 5
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G

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Updated: May 28, 2022