あなたの試験準備にヘルプを提供するのは常にあります。すべてのバーションは無料のデモを提供します。そのほかに、どのバーションでも全面的で最新版のAppleのSVC-19A日本語認定対策の資料を提供します。 NewValidDumpsは実際の環境で本格的なAppleのSVC-19A日本語認定対策「Apple Service Fundamentals Exam」の試験の準備過程を提供しています。もしあなたは初心者若しくは専門的な技能を高めたかったら、NewValidDumpsのAppleのSVC-19A日本語認定対策「Apple Service Fundamentals Exam」の試験問題があなたが一歩一歩自分の念願に近くために助けを差し上げます。 万が一パースしない場合には、弊社は全額返金を承諾いたします。

AppleCare Technician Training SVC-19A 私の夢は最高のIT専門家になることです。

短時間で一度に本当の認定試験に高いポイントを取得したいなら、我々NewValidDumpsのApple　SVC-19A - Apple Service Fundamentals Exam日本語認定対策日本語対策問題集は絶対にあなたへの最善なオプションです。 最近、AppleのSVC-19A 復習テキスト試験は非常に人気のある認定試験です。あなたもこの試験の認定資格を取得したいのですか。

そうすれば、わかりやすく、覚えやすいです。弊社の SVC-19A日本語認定対策参考資料は実践に基づいて、専門的な知識の蓄積です。だから、SVC-19A日本語認定対策試験のために、弊社の商品を選ばれば、後悔することがないです。

Apple SVC-19A日本語認定対策 - これは本当に素晴らしいことです。

数年以来の整理と分析によって開発されたSVC-19A日本語認定対策問題集は権威的で全面的です。SVC-19A日本語認定対策問題集を利用して試験に合格できます。この問題集の合格率は高いので、多くのお客様からSVC-19A日本語認定対策問題集への好評をもらいました。SVC-19A日本語認定対策問題集のカーバー率が高いので、勉強した問題は試験に出ることが多いです。だから、弊社の提供するSVC-19A日本語認定対策問題集を暗記すれば、きっと試験に合格できます。

あなたは一回で気楽に試験に合格することを保証します。将来で新しいチャンスを作って、仕事が楽しげにやらせます。

SVC-19A PDF DEMO:

QUESTION NO: 1
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

QUESTION NO: 2
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 3
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G

QUESTION NO: 4
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 5
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

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Updated: May 28, 2022