SVC-19A復習問題集 資格取得

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AppleCare Technician Training SVC-19A きっと君に失望させないと信じています。

AppleのSVC-19A - Apple Service Fundamentals Exam復習問題集認証試験を選んだ人々が一層多くなります。 我々は受験生の皆様により高いスピードを持っているかつ効率的なサービスを提供することにずっと力を尽くしていますから、あなたが貴重な時間を節約することに助けを差し上げます。NewValidDumps AppleのSVC-19A 日本語関連対策試験問題集はあなたに問題と解答に含まれている大量なテストガイドを提供しています。

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この問題集は利用したそれぞれの人を順調に試験に合格させます。もちろん、これはあなたが全然努力する必要がないという意味ではありません。

SVC-19A PDF DEMO:

QUESTION NO: 1
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G

QUESTION NO: 2
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

QUESTION NO: 3
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 4
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 5
Which of the following statements are true when safely handling of batteries and portable computer case assemblies with built-in battery? (Choose three.)
A. Never attempt to separate or remove the battery from a case assembly that has a built-in battery.
B. Do not expose lithium batteries to high temperatures.
C. If something unusual is noticed (such as an odor, swelling, discoloration, deformity or overheating), connect the device to a power outlet and run Diagnostics.
D. Lift batteries or case assemblies using the battery cable.
E. Technicians should put on nitrile or lint free gloves when dealing with hot batteries.
F. When performing a visual inspection, view the battery from about one foot away.
G. If a battery is dropped, it can be reused after visual inspection.
Answer: E,F,G

その中で、SAP C_CPI_2404認定試験は最も重要な一つです。 最近非常に人気があるAppleのMicrosoft PL-300認定試験を選択できます。 Amazon SAP-C02-KR - まだ何を待っていますか。 Salesforce Advanced-Administrator-JPN - 今教えてあげますよ。 HP HPE7-A03 - それは正確性が高くて、カバー率も広いです。

Updated: May 28, 2022

SVC-19A復習問題集 & Apple Service Fundamentals Exam模擬解説集

PDF問題と解答

試験コード:SVC-19A
試験名称:Apple Service Fundamentals Exam
最近更新時間:2024-04-29
問題と解答:全 70
Apple SVC-19A 出題範囲

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模擬試験

試験コード:SVC-19A
試験名称:Apple Service Fundamentals Exam
最近更新時間:2024-04-29
問題と解答:全 70
Apple SVC-19A 模擬対策問題

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オンライン版

試験コード:SVC-19A
試験名称:Apple Service Fundamentals Exam
最近更新時間:2024-04-29
問題と解答:全 70
Apple SVC-19A 問題数

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SVC-19A 日本語版テキスト内容