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AppleCare Technician Training SVC-19A あなたの夢は何ですか。

AppleCare Technician Training SVC-19A合格率書籍 - Apple Service Fundamentals Exam NewValidDumpsの商品はとても頼もしい試験の練習問題と解答は非常に正確でございます。 あなたは試験の最新バージョンを提供することを要求することもできます。最新のSVC-19A 日本語版と英語版試験問題を知りたい場合、試験に合格したとしてもNewValidDumpsは無料で問題集を更新してあげます。

SVC-19A合格率書籍試験はAppleのひとつの認証試験でIT業界でとても歓迎があって、ますます多くの人がSVC-19A合格率書籍「Apple Service Fundamentals Exam」認証試験に申し込んですがその認証試験が簡単に合格できません。準備することが時間と労力がかかります。でも、NewValidDumpsは君の多くの貴重な時間とエネルギーを節約することを助けることができます。

Apple SVC-19A合格率書籍認定試験の真実の問題に会うかもしれません。

暇な時間だけでAppleのSVC-19A合格率書籍試験に合格したいのですか。我々の提供するPDF版のAppleのSVC-19A合格率書籍試験の資料はあなたにいつでもどこでも読めさせます。我々もオンライン版とソフト版を提供します。すべては豊富な内容があって各自のメリットを持っています。あなたは各バーションのAppleのSVC-19A合格率書籍試験の資料をダウンロードしてみることができ、あなたに一番ふさわしいバーションを見つけることができます。

人々は自分が将来何か成績を作るようにずっと努力しています。AppleのSVC-19A合格率書籍試験はIT業種に欠くことができない認証ですから、試験に合格することに困っている人々はたくさんいます。

SVC-19A PDF DEMO:

QUESTION NO: 1
Which of the following statements are true when safely handling of batteries and portable computer case assemblies with built-in battery? (Choose three.)
A. Never attempt to separate or remove the battery from a case assembly that has a built-in battery.
B. Do not expose lithium batteries to high temperatures.
C. If something unusual is noticed (such as an odor, swelling, discoloration, deformity or overheating), connect the device to a power outlet and run Diagnostics.
D. Lift batteries or case assemblies using the battery cable.
E. Technicians should put on nitrile or lint free gloves when dealing with hot batteries.
F. When performing a visual inspection, view the battery from about one foot away.
G. If a battery is dropped, it can be reused after visual inspection.
Answer: E,F,G

QUESTION NO: 2
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G

QUESTION NO: 3
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

QUESTION NO: 4
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 5
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

我々NewValidDumpsはAppleのOracle 1z0-071-JPN試験問題集をリリースする以降、多くのお客様の好評を博したのは弊社にとって、大変な名誉なことです。 Fortinet NSE5_FMG-7.2 - NewValidDumpsを利用したら、試験に合格しないことは絶対ないです。 競争力が激しい社会に当たり、我々NewValidDumpsは多くの受験生の中で大人気があるのは受験生の立場からApple　Cisco 350-501試験資料をリリースすることです。 あなたもIT業種の一人としたら、ためらわずにNewValidDumpsのAppleのEC-COUNCIL ECSS試験トレーニング資料をショッピングカートに入れましょう。 Splunk SPLK-1002問題集のカーバー率が高いので、勉強した問題は試験に出ることが多いです。

Updated: May 28, 2022