SVC-19A対応受験 資格取得

人によって目標が違いますが、あなたにApple SVC-19A対応受験試験に順調に合格できるのは我々の共同の目標です。この目標の達成はあなたがIT技術領域へ行く更なる発展の一歩ですけど、我々社NewValidDumps存在するこそすべての意義です。だから、我々社は力の限りで弊社のApple SVC-19A対応受験試験資料を改善し、改革の変更に応じて更新します。 IT領域で長い時間に存在していますから、現在のよく知られていて、知名度が高い状況になりました。これは受験生の皆様を助けた結果です。 あなたに高品質で、全面的なSVC-19A対応受験参考資料を提供することは私たちの責任です。

AppleCare Technician Training SVC-19A そうだったら、下記のものを読んでください。

AppleCare Technician Training SVC-19A対応受験 - Apple Service Fundamentals Exam もっと長い時間をもらって試験を準備したいのなら、あなたがいつでもサブスクリプションの期間を伸びることができます。 このSVC-19A 資格模擬問題集では、あなたが試験の出題範囲をより正確に理解することができ、よりよく試験に関連する知識を習得することができます。そして、もし試験の準備をするが足りないとしたら、SVC-19A 資格模擬問題集に出る問題と回答を全部覚えたらいいです。

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SVC-19A PDF DEMO:

QUESTION NO: 1
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G

QUESTION NO: 2
Which of the following statements are true when safely handling of batteries and portable computer case assemblies with built-in battery? (Choose three.)
A. Never attempt to separate or remove the battery from a case assembly that has a built-in battery.
B. Do not expose lithium batteries to high temperatures.
C. If something unusual is noticed (such as an odor, swelling, discoloration, deformity or overheating), connect the device to a power outlet and run Diagnostics.
D. Lift batteries or case assemblies using the battery cable.
E. Technicians should put on nitrile or lint free gloves when dealing with hot batteries.
F. When performing a visual inspection, view the battery from about one foot away.
G. If a battery is dropped, it can be reused after visual inspection.
Answer: E,F,G

QUESTION NO: 3
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

QUESTION NO: 4
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 5
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

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Updated: May 28, 2022

SVC-19A対応受験 - SVC-19A模擬対策問題、Apple Service Fundamentals Exam

PDF問題と解答

試験コード:SVC-19A
試験名称:Apple Service Fundamentals Exam
最近更新時間:2024-06-02
問題と解答:全 70
Apple SVC-19A 認定資格試験

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模擬試験

試験コード:SVC-19A
試験名称:Apple Service Fundamentals Exam
最近更新時間:2024-06-02
問題と解答:全 70
Apple SVC-19A 日本語関連対策

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オンライン版

試験コード:SVC-19A
試験名称:Apple Service Fundamentals Exam
最近更新時間:2024-06-02
問題と解答:全 70
Apple SVC-19A 模擬試験問題集

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SVC-19A 受験資料更新版