ITILSC-OSA資格認証攻略 資格取得

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ITIL OSA ITILSC-OSA できるだけ100%の通過率を保証使用にしています。

ITILSC-OSA - ITIL Service Capability Operational Support and Analysis Exam資格認証攻略はEXINの一つ重要な認証試験で多くのIT専門スタッフが認証される重要な試験です。 ただ、社会に入るIT卒業生たちは自分能力の不足で、ITILSC-OSA 日本語版復習指南試験向けの仕事を探すのを悩んでいますか?それでは、弊社のEXINのITILSC-OSA 日本語版復習指南練習問題を選んで実用能力を速く高め、自分を充実させます。その結果、自信になる自己は面接のときに、面接官のいろいろな質問を気軽に回答できて、順調にITILSC-OSA 日本語版復習指南向けの会社に入ります。

ですから、弊社のトレーニング製品はあなたが試験に合格することを助けにならなかったら、全額で返金することを保証します。EXINのITILSC-OSA資格認証攻略のオンラインサービスのスタディガイドを買いたかったら、NewValidDumpsを買うのを薦めています。NewValidDumpsは同じ作用がある多くのサイトでリーダーとしているサイトで、最も良い品質と最新のトレーニング資料を提供しています。

EXIN ITILSC-OSA資格認証攻略 - しかも値段が手頃です。

多分、ITILSC-OSA資格認証攻略テスト質問の数が伝統的な問題の数倍である。EXIN ITILSC-OSA資格認証攻略試験参考書は全ての知識を含めて、全面的です。そして、ITILSC-OSA資格認証攻略試験参考書の問題は本当の試験問題とだいたい同じことであるとわかります。ITILSC-OSA資格認証攻略試験参考書があれば,ほかの試験参考書を勉強する必要がないです。

この試験に受かるのは難しいですが、大丈夫です。私はNewValidDumpsのEXINのITILSC-OSA資格認証攻略試験トレーニング資料を選びましたから。

ITILSC-OSA PDF DEMO:

QUESTION NO: 1
Functions are best described as?
A. Self-Contained units of organizations
B. Inter-related activities with a defined goal or output
C. Closed loop control systems
D. A team of IT staff who provide a single point of contact for all user communication
Answer: B

QUESTION NO: 2
Scenario
NEB is a financial management company that specializes in lendingmoney for substantial property investments.
They have a large ITdepartment that is currently using the following ITSM processes:
------
Service Level Management
Availability Management
IT Service Continuity Management
Information Security Management
Incident Management
Problem Management.
Each of these processes have been implemented within the plannedtarget time and are working effectively and efficiently. Staff haveadapted to the changes in a very positive manner and see thebenefits of using the ITIL framework.
Last Saturday, there was a security breach. A previous member ofstaff, who has left the company and joined a competitor organization,has been able to gain access to several client lending files.
Afterinitial investigation, it was found that access was not terminated whenthe staff member left the company - this has highlighted that thereare insufficient processes in place to ensure access rights areterminated when staff leave the company, change roles etc and thereis ongoing investigation to see how many other previous staff stillhave access to the system.
The business has requested immediate recommendations from the ITManager, as to what can be done to ensure this situation does nothappen again and how best to inform clients, with reference to thesecurity breach.
Refer to the scenario.
Which of the following options is most suitable to deal with thissituation?
A. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. Thisprocess will ensure that access is provided to those whoare authorized to have it and will ensure access isrestricted to those who are not. With regards to informing clients, you recommend thatclients are not told of the situation as you feel it will be toodamaging to the NEB reputation and will result in acatastrophic loss of clientele. You suggest that if clientsare contacted by the competitor organization, theycannotprove that any information has been obtained via NEB filesand (as there is now a plan to implement AccessManagement) NEB can confidently reassure clients thatthere is ample security and access management in placeto ensure this situation could never arise.
B. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. AsAccess
Management is the execution of the policies laidout within the Availability and Information
SecurityProcesses, the foundations are already laid. This processwill ensure that access is provided to those who areauthorized to have it and will ensure access is restricted tothose who are not. To ensure alignment between theBusiness and IT, there will need to be integration with theHuman
Resources department to ensure there areconsistent communications with regards to staff identity,start and end dates etc.With regards to informing clients of the breach, yousuggest that the clients affected by the breach must beinformed ASAP. You recommend a formal letter is sentfrom senior management to reassure clients that thesituation is being taken seriously and what actions aretaking place to ensure this never happens again. You areaware that this could damage the company's reputation,as security is a critical success factor, but feel that thespecific clients must be informed by NEB ASAP, as thereis a high risk they will be approached by the competitororganization.
C. Your first recommendation is to implement the AccessManagement process as soon as possible.
This processwill ensure that access is provided to those who areauthorized to have it and will ensure access is restricted tothose who are not. With regards to informing clients of the breach, yousuggest that only the specifically affected clients areinformed of the breach, via a formal letter sent from seniormanagement to reassure clients that the situation is beingtaken seriously. You suggest that the tone and focus ofthe letter should emphasize the following points: There has been a 'minor' security breach fault of memberof staff, who's employment has now been terminated No data has been 'lost or changed' Sufficient action has been taken to ensure this situationdoes not happen again and NEB would like to assure theirclients that there security and continued confidence is ofthe highest importance.
D. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. Thisprocess will ensure that access is provided to those whoare authorized to have it and will ensure access isrestricted to those who are not. With regards to informing clients of the breach, yousuggest that all clients need to be informed of the breachand the action being taken to ensure this does not happenagain. You are aware that this could damage thecompany's reputation, but are concerned that if only thespecificallyaffected clients are informed, word will spreadand the entire client base will feel they have beenkept outof the loop on such an important issue and further damageto NEB's reputation will befelt.
Answer: B

QUESTION NO: 3
The success of Service Operation phase is based on some importantCritical Success Factors.
From the options below, which would bethe most important for Service Operation?
A. Management support for using phase Business support to ensure users use Service Desk as little aspossible Champions to drive process usage Staffing and retention of Service Desk Service management usage Suitable tools - especially Incident Management Measurement and reporting of capacity
B. Management support for setting up phase Business support to ensure users call Service Desk
Champions to lead process implementation Staffing and retention of Service Desk Service management training Suitable tools Measurement and reporting of usage
C. Management support for setting up SD Business support to ensure users call Service Desk
Champions to lead Service Support Staffing and retention of Service Desk Service management understanding Suitable tools - especially Service Desk Measurement and reporting
D. Management support for setting up phase Business support to ensure users use Service Desk
Champions to lead process implementation Staffing and retention of Service Desk Service management training Suitable tools - especially Service Desk Measurement and reporting
Answer: D

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Updated: May 26, 2022

ITILSC-OSA資格認証攻略 & ITILSC-OSA日本語版問題集 - ITILSC-OSA受験内容

PDF問題と解答

試験コード:ITILSC-OSA
試験名称:ITIL Service Capability Operational Support and Analysis Exam
最近更新時間:2024-05-18
問題と解答:全 26
EXIN ITILSC-OSA 問題と解答

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模擬試験

試験コード:ITILSC-OSA
試験名称:ITIL Service Capability Operational Support and Analysis Exam
最近更新時間:2024-05-18
問題と解答:全 26
EXIN ITILSC-OSA 復習テキスト

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オンライン版

試験コード:ITILSC-OSA
試験名称:ITIL Service Capability Operational Support and Analysis Exam
最近更新時間:2024-05-18
問題と解答:全 26
EXIN ITILSC-OSA 日本語サンプル

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