数年以来の整理と分析によって開発されたITILSC-OSA試験資料問題集は権威的で全面的です。ITILSC-OSA試験資料問題集を利用して試験に合格できます。この問題集の合格率は高いので、多くのお客様からITILSC-OSA試験資料問題集への好評をもらいました。 我々NewValidDumpsは常に試験問題集とソフトウェアの内容を更新します。だから、あなたの使用しているEXINのITILSC-OSA試験資料試験のソフトウェアは、最新かつ最も全面的な問題集を確認することができます。 NewValidDumpsにたくさんのIT専門人士がいって、弊社の問題集に社会のITエリートが認定されて、弊社の問題集は試験の大幅カーバして、合格率が１００％にまで達します。

ITIL OSA ITILSC-OSA どんな困難にあっても、諦めないです。

NewValidDumpsの試験トレーニング資料はEXINのITILSC-OSA - ITIL Service Capability Operational Support and Analysis Exam試験資料認定試験の１００パーセントの合格率を保証します。 おそらく、君たちは私たちのITILSC-OSA 対応受験試験資料について何も知らないかもしれません。でも、私たちのITILSC-OSA 対応受験試験資料のデモをダウンロードしてみると、全部わかるようになります。

NewValidDumpsで、あなたの試験のためのテクニックと勉強資料を見つけることができます。NewValidDumpsのEXINのITILSC-OSA試験資料試験トレーニング資料は豊富な知識と経験を持っているIT専門家に研究された成果で、正確度がとても高いです。NewValidDumpsに会ったら、最高のトレーニング資料を見つけました。

EXIN ITILSC-OSA試験資料認定試験に合格することは難しいようですね。

NewValidDumpsの助けのもとで君は大量のお金と時間を费やさなくても復楽にEXINのITILSC-OSA試験資料認定試験に合格のは大丈夫でしょう。ソフトの問題集はNewValidDumpsが実際問題によって、テストの問題と解答を分析して出来上がりました。NewValidDumpsが提供したEXINのITILSC-OSA試験資料の問題集は真実の試験に緊密な相似性があります。

ここには、私たちは君の需要に応じます。NewValidDumpsのEXINのITILSC-OSA試験資料問題集を購入したら、私たちは君のために、一年間無料で更新サービスを提供することができます。

ITILSC-OSA PDF DEMO:

QUESTION NO: 1
The success of Service Operation phase is based on some importantCritical Success Factors.
From the options below, which would bethe most important for Service Operation?
A. Management support for using phase Business support to ensure users use Service Desk as little aspossible Champions to drive process usage Staffing and retention of Service Desk Service management usage Suitable tools - especially Incident Management Measurement and reporting of capacity
B. Management support for setting up phase Business support to ensure users call Service Desk
Champions to lead process implementation Staffing and retention of Service Desk Service management training Suitable tools Measurement and reporting of usage
C. Management support for setting up SD Business support to ensure users call Service Desk
Champions to lead Service Support Staffing and retention of Service Desk Service management understanding Suitable tools - especially Service Desk Measurement and reporting
D. Management support for setting up phase Business support to ensure users use Service Desk
Champions to lead process implementation Staffing and retention of Service Desk Service management training Suitable tools - especially Service Desk Measurement and reporting
Answer: D

QUESTION NO: 2
Functions are best described as?
A. Self-Contained units of organizations
B. Inter-related activities with a defined goal or output
C. Closed loop control systems
D. A team of IT staff who provide a single point of contact for all user communication
Answer: B

QUESTION NO: 3
Scenario
NEB is a financial management company that specializes in lendingmoney for substantial property investments.
They have a large ITdepartment that is currently using the following ITSM processes:
------
Service Level Management
Availability Management
IT Service Continuity Management
Information Security Management
Incident Management
Problem Management.
Each of these processes have been implemented within the plannedtarget time and are working effectively and efficiently. Staff haveadapted to the changes in a very positive manner and see thebenefits of using the ITIL framework.
Last Saturday, there was a security breach. A previous member ofstaff, who has left the company and joined a competitor organization,has been able to gain access to several client lending files.
Afterinitial investigation, it was found that access was not terminated whenthe staff member left the company - this has highlighted that thereare insufficient processes in place to ensure access rights areterminated when staff leave the company, change roles etc and thereis ongoing investigation to see how many other previous staff stillhave access to the system.
The business has requested immediate recommendations from the ITManager, as to what can be done to ensure this situation does nothappen again and how best to inform clients, with reference to thesecurity breach.
Refer to the scenario.
Which of the following options is most suitable to deal with thissituation?
A. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. Thisprocess will ensure that access is provided to those whoare authorized to have it and will ensure access isrestricted to those who are not. With regards to informing clients, you recommend thatclients are not told of the situation as you feel it will be toodamaging to the NEB reputation and will result in acatastrophic loss of clientele. You suggest that if clientsare contacted by the competitor organization, theycannotprove that any information has been obtained via NEB filesand (as there is now a plan to implement AccessManagement) NEB can confidently reassure clients thatthere is ample security and access management in placeto ensure this situation could never arise.
B. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. AsAccess
Management is the execution of the policies laidout within the Availability and Information
SecurityProcesses, the foundations are already laid. This processwill ensure that access is provided to those who areauthorized to have it and will ensure access is restricted tothose who are not. To ensure alignment between theBusiness and IT, there will need to be integration with theHuman
Resources department to ensure there areconsistent communications with regards to staff identity,start and end dates etc.With regards to informing clients of the breach, yousuggest that the clients affected by the breach must beinformed ASAP. You recommend a formal letter is sentfrom senior management to reassure clients that thesituation is being taken seriously and what actions aretaking place to ensure this never happens again. You areaware that this could damage the company's reputation,as security is a critical success factor, but feel that thespecific clients must be informed by NEB ASAP, as thereis a high risk they will be approached by the competitororganization.
C. Your first recommendation is to implement the AccessManagement process as soon as possible.
This processwill ensure that access is provided to those who areauthorized to have it and will ensure access is restricted tothose who are not. With regards to informing clients of the breach, yousuggest that only the specifically affected clients areinformed of the breach, via a formal letter sent from seniormanagement to reassure clients that the situation is beingtaken seriously. You suggest that the tone and focus ofthe letter should emphasize the following points: There has been a 'minor' security breach fault of memberof staff, who's employment has now been terminated No data has been 'lost or changed' Sufficient action has been taken to ensure this situationdoes not happen again and NEB would like to assure theirclients that there security and continued confidence is ofthe highest importance.
D. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. Thisprocess will ensure that access is provided to those whoare authorized to have it and will ensure access isrestricted to those who are not. With regards to informing clients of the breach, yousuggest that all clients need to be informed of the breachand the action being taken to ensure this does not happenagain. You are aware that this could damage thecompany's reputation, but are concerned that if only thespecificallyaffected clients are informed, word will spreadand the entire client base will feel they have beenkept outof the loop on such an important issue and further damageto NEB's reputation will befelt.
Answer: B

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Updated: May 26, 2022