EXIN ITILSC-OSA絶対合格「ITIL Service Capability Operational Support and Analysis Exam」認証試験に合格することが簡単ではなくて、EXIN ITILSC-OSA絶対合格証明書は君にとってはIT業界に入るの一つの手づるになるかもしれません。しかし必ずしも大量の時間とエネルギーで復習しなくて、弊社が丹精にできあがった問題集を使って、試験なんて問題ではありません。 だから、EXINのITILSC-OSA絶対合格試験に合格したいあなたは安心で弊社の商品を選べばいいんです。我々のEXINのITILSC-OSA絶対合格ソフトを利用してお客様の高通過率及び我々の技術の高いチームで、我々は自信を持って我々NewValidDumpsは専門的なのだと言えます。 今の社会の中で、ネット上で訓練は普及して、弊社は試験問題集を提供する多くのネットの一つでございます。

ITIL OSA ITILSC-OSA それはあなたが夢を実現することを助けられます。

最も少ない時間とお金でEXIN　ITILSC-OSA - ITIL Service Capability Operational Support and Analysis Exam絶対合格認定試験に高いポイントを取得したいですか。 IT業種で仕事しているあなたは、夢を達成するためにどんな方法を利用するつもりですか。実際には、IT認定試験を受験して認証資格を取るのは一つの良い方法です。

だから、ITILSC-OSA絶対合格試験のために、弊社の商品を選ばれば、後悔することがないです。ITILSC-OSA絶対合格参考資料を使用したお客様からいい評価をもらいました。ITILSC-OSA絶対合格参考資料は多くの人の絶対いい選択です。

EXIN ITILSC-OSA絶対合格 - もうこれ以上悩む必要がないですよ。

NewValidDumpsの専門家チームが君の需要を満たすために自分の経験と知識を利用してEXINのITILSC-OSA絶対合格認定試験対策模擬テスト問題集が研究しました。模擬テスト問題集と真実の試験問題がよく似ています。一目でわかる最新の出題傾向でわかりやすい解説と充実の補充問題があります。

もっと重要なのは、この問題集はあなたが試験に合格することを保証できますから。この問題集よりもっと良いツールは何一つありません。

ITILSC-OSA PDF DEMO:

QUESTION NO: 1
Functions are best described as?
A. Self-Contained units of organizations
B. Inter-related activities with a defined goal or output
C. Closed loop control systems
D. A team of IT staff who provide a single point of contact for all user communication
Answer: B

QUESTION NO: 2
Scenario
NEB is a financial management company that specializes in lendingmoney for substantial property investments.
They have a large ITdepartment that is currently using the following ITSM processes:
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Service Level Management
Availability Management
IT Service Continuity Management
Information Security Management
Incident Management
Problem Management.
Each of these processes have been implemented within the plannedtarget time and are working effectively and efficiently. Staff haveadapted to the changes in a very positive manner and see thebenefits of using the ITIL framework.
Last Saturday, there was a security breach. A previous member ofstaff, who has left the company and joined a competitor organization,has been able to gain access to several client lending files.
Afterinitial investigation, it was found that access was not terminated whenthe staff member left the company - this has highlighted that thereare insufficient processes in place to ensure access rights areterminated when staff leave the company, change roles etc and thereis ongoing investigation to see how many other previous staff stillhave access to the system.
The business has requested immediate recommendations from the ITManager, as to what can be done to ensure this situation does nothappen again and how best to inform clients, with reference to thesecurity breach.
Refer to the scenario.
Which of the following options is most suitable to deal with thissituation?
A. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. Thisprocess will ensure that access is provided to those whoare authorized to have it and will ensure access isrestricted to those who are not. With regards to informing clients, you recommend thatclients are not told of the situation as you feel it will be toodamaging to the NEB reputation and will result in acatastrophic loss of clientele. You suggest that if clientsare contacted by the competitor organization, theycannotprove that any information has been obtained via NEB filesand (as there is now a plan to implement AccessManagement) NEB can confidently reassure clients thatthere is ample security and access management in placeto ensure this situation could never arise.
B. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. AsAccess
Management is the execution of the policies laidout within the Availability and Information
SecurityProcesses, the foundations are already laid. This processwill ensure that access is provided to those who areauthorized to have it and will ensure access is restricted tothose who are not. To ensure alignment between theBusiness and IT, there will need to be integration with theHuman
Resources department to ensure there areconsistent communications with regards to staff identity,start and end dates etc.With regards to informing clients of the breach, yousuggest that the clients affected by the breach must beinformed ASAP. You recommend a formal letter is sentfrom senior management to reassure clients that thesituation is being taken seriously and what actions aretaking place to ensure this never happens again. You areaware that this could damage the company's reputation,as security is a critical success factor, but feel that thespecific clients must be informed by NEB ASAP, as thereis a high risk they will be approached by the competitororganization.
C. Your first recommendation is to implement the AccessManagement process as soon as possible.
This processwill ensure that access is provided to those who areauthorized to have it and will ensure access is restricted tothose who are not. With regards to informing clients of the breach, yousuggest that only the specifically affected clients areinformed of the breach, via a formal letter sent from seniormanagement to reassure clients that the situation is beingtaken seriously. You suggest that the tone and focus ofthe letter should emphasize the following points: There has been a 'minor' security breach fault of memberof staff, who's employment has now been terminated No data has been 'lost or changed' Sufficient action has been taken to ensure this situationdoes not happen again and NEB would like to assure theirclients that there security and continued confidence is ofthe highest importance.
D. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. Thisprocess will ensure that access is provided to those whoare authorized to have it and will ensure access isrestricted to those who are not. With regards to informing clients of the breach, yousuggest that all clients need to be informed of the breachand the action being taken to ensure this does not happenagain. You are aware that this could damage thecompany's reputation, but are concerned that if only thespecificallyaffected clients are informed, word will spreadand the entire client base will feel they have beenkept outof the loop on such an important issue and further damageto NEB's reputation will befelt.
Answer: B

QUESTION NO: 3
The success of Service Operation phase is based on some importantCritical Success Factors.
From the options below, which would bethe most important for Service Operation?
A. Management support for using phase Business support to ensure users use Service Desk as little aspossible Champions to drive process usage Staffing and retention of Service Desk Service management usage Suitable tools - especially Incident Management Measurement and reporting of capacity
B. Management support for setting up phase Business support to ensure users call Service Desk
Champions to lead process implementation Staffing and retention of Service Desk Service management training Suitable tools Measurement and reporting of usage
C. Management support for setting up SD Business support to ensure users call Service Desk
Champions to lead Service Support Staffing and retention of Service Desk Service management understanding Suitable tools - especially Service Desk Measurement and reporting
D. Management support for setting up phase Business support to ensure users use Service Desk
Champions to lead process implementation Staffing and retention of Service Desk Service management training Suitable tools - especially Service Desk Measurement and reporting
Answer: D

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Updated: May 26, 2022