自分の能力を証明するために、ITILSC-OSA対応資料試験に合格するのは不可欠なことです。弊社のITILSC-OSA対応資料真題を入手して、試験に合格する可能性が大きくなります。社会と経済の発展につれて、多くの人はIT技術を勉強します。 EXINのITILSC-OSA対応資料ソフトを使用するすべての人を有効にするために最も快適なレビュープロセスを得ることができ、我々は、EXINのITILSC-OSA対応資料の資料を提供し、PDF、オンラインバージョン、およびソフトバージョンを含んでいます。あなたの愛用する版を利用して、あなたは簡単に最短時間を使用してEXINのITILSC-OSA対応資料試験に合格することができ、あなたのIT機能を最も権威の国際的な認識を得ます！ 我々NewValidDumpsは一番行き届いたアフタサービスを提供します。

ITIL OSA ITILSC-OSA こうして、君は安心で試験の準備を行ってください。

NewValidDumpsのEXIN　ITILSC-OSA - ITIL Service Capability Operational Support and Analysis Exam対応資料問題集は専門家たちが数年間で過去のデータから分析して作成されて、試験にカバーする範囲は広くて、受験生の皆様のお金と時間を節約します。 EXIN ITILSC-OSA 試験関連赤本「ITIL Service Capability Operational Support and Analysis Exam」認証試験に合格することが簡単ではなくて、EXIN ITILSC-OSA 試験関連赤本証明書は君にとってはIT業界に入るの一つの手づるになるかもしれません。しかし必ずしも大量の時間とエネルギーで復習しなくて、弊社が丹精にできあがった問題集を使って、試験なんて問題ではありません。

我々社の職員は全日であなたのお問い合わせを待っております。何の疑問があると、弊社の職員に連絡して問い合わせます。一年間で更新するなる、第一時間であなたのメールボックスに送ります。

EXIN ITILSC-OSA対応資料 - それはあなたが夢を実現することを助けられます。

EXIN ITILSC-OSA対応資料認証試験に合格することが簡単ではなくて、EXIN ITILSC-OSA対応資料証明書は君にとってはIT業界に入るの一つの手づるになるかもしれません。しかし必ずしも大量の時間とエネルギーで復習しなくて、弊社が丹精にできあがった問題集を使って、試験なんて問題ではありません。

あなたの夢は何ですか。あなたのキャリアでいくつかの輝かしい業績を行うことを望まないのですか。

ITILSC-OSA PDF DEMO:

QUESTION NO: 1
Scenario
NEB is a financial management company that specializes in lendingmoney for substantial property investments.
They have a large ITdepartment that is currently using the following ITSM processes:
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Service Level Management
Availability Management
IT Service Continuity Management
Information Security Management
Incident Management
Problem Management.
Each of these processes have been implemented within the plannedtarget time and are working effectively and efficiently. Staff haveadapted to the changes in a very positive manner and see thebenefits of using the ITIL framework.
Last Saturday, there was a security breach. A previous member ofstaff, who has left the company and joined a competitor organization,has been able to gain access to several client lending files.
Afterinitial investigation, it was found that access was not terminated whenthe staff member left the company - this has highlighted that thereare insufficient processes in place to ensure access rights areterminated when staff leave the company, change roles etc and thereis ongoing investigation to see how many other previous staff stillhave access to the system.
The business has requested immediate recommendations from the ITManager, as to what can be done to ensure this situation does nothappen again and how best to inform clients, with reference to thesecurity breach.
Refer to the scenario.
Which of the following options is most suitable to deal with thissituation?
A. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. Thisprocess will ensure that access is provided to those whoare authorized to have it and will ensure access isrestricted to those who are not. With regards to informing clients, you recommend thatclients are not told of the situation as you feel it will be toodamaging to the NEB reputation and will result in acatastrophic loss of clientele. You suggest that if clientsare contacted by the competitor organization, theycannotprove that any information has been obtained via NEB filesand (as there is now a plan to implement AccessManagement) NEB can confidently reassure clients thatthere is ample security and access management in placeto ensure this situation could never arise.
B. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. AsAccess
Management is the execution of the policies laidout within the Availability and Information
SecurityProcesses, the foundations are already laid. This processwill ensure that access is provided to those who areauthorized to have it and will ensure access is restricted tothose who are not. To ensure alignment between theBusiness and IT, there will need to be integration with theHuman
Resources department to ensure there areconsistent communications with regards to staff identity,start and end dates etc.With regards to informing clients of the breach, yousuggest that the clients affected by the breach must beinformed ASAP. You recommend a formal letter is sentfrom senior management to reassure clients that thesituation is being taken seriously and what actions aretaking place to ensure this never happens again. You areaware that this could damage the company's reputation,as security is a critical success factor, but feel that thespecific clients must be informed by NEB ASAP, as thereis a high risk they will be approached by the competitororganization.
C. Your first recommendation is to implement the AccessManagement process as soon as possible.
This processwill ensure that access is provided to those who areauthorized to have it and will ensure access is restricted tothose who are not. With regards to informing clients of the breach, yousuggest that only the specifically affected clients areinformed of the breach, via a formal letter sent from seniormanagement to reassure clients that the situation is beingtaken seriously. You suggest that the tone and focus ofthe letter should emphasize the following points: There has been a 'minor' security breach fault of memberof staff, who's employment has now been terminated No data has been 'lost or changed' Sufficient action has been taken to ensure this situationdoes not happen again and NEB would like to assure theirclients that there security and continued confidence is ofthe highest importance.
D. Your first recommendation is to implement the AccessManagement process as soon as possible.
You suggestthat as the IT organization has already effectively andefficiently implemented six processes, they will be able tomanage a well executed and fast implementation. Thisprocess will ensure that access is provided to those whoare authorized to have it and will ensure access isrestricted to those who are not. With regards to informing clients of the breach, yousuggest that all clients need to be informed of the breachand the action being taken to ensure this does not happenagain. You are aware that this could damage thecompany's reputation, but are concerned that if only thespecificallyaffected clients are informed, word will spreadand the entire client base will feel they have beenkept outof the loop on such an important issue and further damageto NEB's reputation will befelt.
Answer: B

QUESTION NO: 2
Functions are best described as?
A. Self-Contained units of organizations
B. Inter-related activities with a defined goal or output
C. Closed loop control systems
D. A team of IT staff who provide a single point of contact for all user communication
Answer: B

QUESTION NO: 3
The success of Service Operation phase is based on some importantCritical Success Factors.
From the options below, which would bethe most important for Service Operation?
A. Management support for using phase Business support to ensure users use Service Desk as little aspossible Champions to drive process usage Staffing and retention of Service Desk Service management usage Suitable tools - especially Incident Management Measurement and reporting of capacity
B. Management support for setting up phase Business support to ensure users call Service Desk
Champions to lead process implementation Staffing and retention of Service Desk Service management training Suitable tools Measurement and reporting of usage
C. Management support for setting up SD Business support to ensure users call Service Desk
Champions to lead Service Support Staffing and retention of Service Desk Service management understanding Suitable tools - especially Service Desk Measurement and reporting
D. Management support for setting up phase Business support to ensure users use Service Desk
Champions to lead process implementation Staffing and retention of Service Desk Service management training Suitable tools - especially Service Desk Measurement and reporting
Answer: D

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Updated: May 26, 2022