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C2180-275 PDF DEMO:

QUESTION NO: 1
A BPM analyst is modeling the process for acquiring membership at a club. The BPM analyst interviewed the front office supervisor, who provided the following description of the first activity
"Enter Application": "One of our receptionists receives a paper application from a potential client, an applicant. The receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review." The BPM analyst has created the discovery map and now needs to enter information from the above description into the Details fields in Blueworks Live for the activity "Enter Application". For the activity "Enter Application", who is the Supplier?
A. Manager
B. Applicant
C. Receptionist
D. Front Office Supervisor
Answer: B

QUESTION NO: 2
A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project. What are the business levers the BPM analyst should focus on?
A. Policy, Technology, Organization and People
B. Policy, Data, Organization and People
C. Process, Technology, Organization and People
D. Process, Data, Organization and People
Answer: C

QUESTION NO: 3
A BPM analyst is performing a process inventory analysis at a company that has many processes and has gathered all required information to calculate a priority value for each process in order to rank them. How should the BPM analyst compute this?
A. Provide a scale and weight for each activity in the process.
B. Provide a scale for each of the prioritization criterion and weigh the criteria against the processes.
C. Have the customer and the BPM analyst provide 2 different priority values independently and calculate 1 priority value.
D. Count the number of activities in diagram and evaluate the complexity of the diagram to provide a value and calculate a priority value.
Answer: B

QUESTION NO: 4
A company that processes applications has been using IBM Business Process Manager V8.0 over the last year. The company has asked IBM to analyze its processes in production because it wants to continue improving its processes. The IBM BPM team sends a BPM analyst. What should the BPM analyst do?
A. Use the Discovery View in Blueworks Live to perform inspection on the process.
B. Use the Analyze feature in Blueworks Live to perform Historical and Simulation Analysis.
C. Use the Optimizer in IBM Business Process Manager V8.0 to perform Historical and Simulation
Analysis.
D. Use the Process Inspector in IBM Business Process Manager V8.0 to perform inspection on the process.
Answer: C

QUESTION NO: 5
On a project, the BPM analyst defined the following to identify the Key Performance Indicator
(KPI):
-The goal of the project was to improve the efficiency of the process.
-The concern was that the process was not fast enough.
-The Critical to Quality (CTQ) was the speed of the process.
-The client was interested in the cycle time of the process.
-The time stamps at the beginning and at the end of the process are captured.
Which step did the BPM analyst fail to perform in identifying the KPI?
A. Know the client objectives
B. Know how to define the client's KPI
C. Know the process decision makers
D. Know the client's Service Level Agreements (SLAs)
Answer: C

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Updated: May 28, 2022