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C2180-275 PDF DEMO:

QUESTION NO: 1
A new employee just started working with a company and only received their laptop in week 4.
The BPM analyst investigated the cause:
-Equipment was not ordered until week 2
-The manager did not complete the new hire checklist.
-The manager did not know how to access the checklist.
-No one communicated to the manager how to access the checklist.
-No communication plan for the on-boarding process.
-The root cause of the initial problem was that no one communicated to the manager there was a checklist.
Which tool did the BPM analyst use in order to find out the root cause?
A. 5 Whys
B. 5 Whats
C. 5 Whens
D. 5 Whos
Answer: A

QUESTION NO: 2
A BPM analyst is documenting process problems during a discovery session. As a problem is raised, what are the two key factors the BPM analyst needs to capture about each problem to be able to prioritize them later?
A. The solution to the problem.
B. When the problem first occurred and how often it occurred in each milestone.
C. Severity and frequency of the problem at the process, milestone, or activity level.
D. Who is the participant when the problem occurs and what other tasks does that participant complete.
Answer: C

QUESTION NO: 3
A BPM analyst is conducting interviews with the participants of a business process. What feedback about the process should the BPM analyst look out for that might not be obvious in an as-is process diagram?
A. Excessive reviews
B. Too many participants
C. Identification of bottlenecks
D. Not enough system automation
Answer: C

QUESTION NO: 4
On a project, the BPM analyst defined the following to identify the Key Performance Indicator
(KPI):
-The goal of the project was to improve the efficiency of the process.
-The concern was that the process was not fast enough.
-The Critical to Quality (CTQ) was the speed of the process.
-The client was interested in the cycle time of the process.
-The time stamps at the beginning and at the end of the process are captured.
Which step did the BPM analyst fail to perform in identifying the KPI?
A. Know the client objectives
B. Know how to define the client's KPI
C. Know the process decision makers
D. Know the client's Service Level Agreements (SLAs)
Answer: C

QUESTION NO: 5
A company that processes applications has been using IBM Business Process Manager V8.0 over the last year. The company has asked IBM to analyze its processes in production because it wants to continue improving its processes. The IBM BPM team sends a BPM analyst. What should the BPM analyst do?
A. Use the Discovery View in Blueworks Live to perform inspection on the process.
B. Use the Analyze feature in Blueworks Live to perform Historical and Simulation Analysis.
C. Use the Optimizer in IBM Business Process Manager V8.0 to perform Historical and Simulation
Analysis.
D. Use the Process Inspector in IBM Business Process Manager V8.0 to perform inspection on the process.
Answer: C

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Updated: May 28, 2022