競争力が激しい社会に当たり、我々NewValidDumpsは多くの受験生の中で大人気があるのは受験生の立場からPeoplecert　ITIL-SOA試験準備試験資料をリリースすることです。たとえば、ベストセラーのPeoplecert　ITIL-SOA試験準備問題集は過去のデータを分析して作成ます。ほんとんどお客様は我々NewValidDumpsのPeoplecert　ITIL-SOA試験準備問題集を使用してから試験にうまく合格しましたのは弊社の試験資料の有効性と信頼性を説明できます。 NewValidDumpsのPeoplecertのITIL-SOA試験準備の試験問題と解答は当面の市場で最も徹底的な正確的な最新的な模擬テストです。煩わしいPeoplecertのITIL-SOA試験準備試験問題で、悩んでいますか？悩むことはありません。 この問題集の合格率は高いので、多くのお客様からITIL-SOA試験準備問題集への好評をもらいました。

PeoplecertのITIL-SOA試験準備試験への復習に悩んでいますか。

Peoplecert ITIL ITIL-SOA試験準備 - ITIL Intermediate Module - Service Offerings and Agreements NewValidDumpsはあなたの夢に実現させるサイトでございます。 我々のPeoplecertのITIL-SOA 認証資格ソフトはあなたのすべての需要を満たすのを希望します。問題集の全面性と権威性、PeoplecertのITIL-SOA 認証資格ソフトがPDF版、オンライン版とソフト版があるという資料のバーションの多様性、購入の前にデモの無料ダウンロード、購入の後でPeoplecertのITIL-SOA 認証資格ソフトの一年間の無料更新、これ全部は我々の誠の心を示しています。

NewValidDumpsの専門家チームが君の需要を満たすために自分の経験と知識を利用してPeoplecertのITIL-SOA試験準備認定試験対策模擬テスト問題集が研究しました。模擬テスト問題集と真実の試験問題がよく似ています。一目でわかる最新の出題傾向でわかりやすい解説と充実の補充問題があります。

それはNewValidDumpsのPeoplecert ITIL-SOA試験準備問題集です。

もしあなたはまだ合格のためにPeoplecert ITIL-SOA試験準備に大量の貴重な時間とエネルギーをかかって一生懸命準備し、Peoplecert ITIL-SOA試験準備「ITIL Intermediate Module - Service Offerings and Agreements 」認証試験に合格するの近道が分からなくって、今はNewValidDumpsが有効なPeoplecert ITIL-SOA試験準備認定試験の合格の方法を提供して、君は半分の労力で倍の成果を取るの与えています。

もし不合格になったら、私たちは全額返金することを保証します。一回だけでPeoplecertのITIL-SOA試験準備試験に合格したい？NewValidDumpsは君の欲求を満たすために存在するのです。

ITIL-SOA PDF DEMO:

QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B

QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A

IIA IIA-CIA-Part2 - 君の初めての合格を目標にします。 NewValidDumpsのPeoplecertのHP HPE6-A78試験トレーニング資料は試験問題と解答を含まれて、豊富な経験を持っているIT業種の専門家が長年の研究を通じて作成したものです。 ISA ISA-IEC-62443 - 多くの人々は高い難度のIT認証試験に合格するのは専門の知識が必要だと思います。 CheckPoint 156-315.81 - 我々の誠意を信じてください。 CompTIA SK0-005J - NewValidDumpsを選択して専門性の訓練が君の試験によいだと思います。

Updated: May 25, 2022