NewValidDumpsにIT業界のエリートのグループがあって、彼達は自分の経験と専門知識を使ってPeoplecert ITIL-SOA予想試験認証試験に参加する方に対して問題集を研究続けています。君が後悔しないようにもっと少ないお金を使って大きな良い成果を取得するためにNewValidDumpsを選択してください。NewValidDumpsはまた一年間に無料なサービスを更新いたします。 NewValidDumpsは君の試験に合格させるだけでなく本当の知識を学ばれます。NewValidDumpsはあなたが100% でITIL-SOA予想試験試験に合格させるの保証することができてまたあなたのために一年の無料の試験の練習問題と解答の更新サービス提供して、もし試験に失敗したら、弊社はすぐ全額で返金を保証いたします。 NewValidDumps のPeoplecertのITIL-SOA予想試験問題集はシラバスに従って、それにITIL-SOA予想試験認定試験の実際に従って、あなたがもっとも短い時間で最高かつ最新の情報をもらえるように、弊社はトレーニング資料を常にアップグレードしています。

Peoplecert ITIL ITIL-SOA NewValidDumpsには専門的なエリート団体があります。

そうしたらあなたがPeoplecertのITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 予想試験認定試験にもっと自信を増加して、もし失敗したら、全額で返金いたします。 試験の目標が変わる限り、あるいは我々の勉強資料が変わる限り、すぐに更新して差し上げます。あなたのニーズをよく知っていていますから、あなたに試験に合格する自信を与えます。

もし弊社のPeoplecertのITIL-SOA予想試験「ITIL Intermediate Module - Service Offerings and Agreements 」認証試験について問題集に興味があったら、購入するまえにインターネットで弊社が提供した無料な部分問題集をダウンロードして、君の試験に役に立つかどうかのを自分が判断してください。それにNewValidDumpsは一年の無料な更新のサービスを提供いたします。

Peoplecert ITIL-SOA予想試験 - 正しい方法は大切です。

偉大な事業を実現するために信心を持つ必要があります。あなたは自分の知識レベルを疑っていて試験の準備をする前に詰め込み勉強しているときに、自分がどうやって試験に受かることを確保するかを考えましたか。心配しないでください。NewValidDumpsはあなたがPeoplecertのITIL-SOA予想試験認定試験に合格する確保です。NewValidDumps のトレーニング試験は問題と解答に含まれています。しかも１００パーセントの合格率を保証できます。NewValidDumpsのPeoplecertのITIL-SOA予想試験試験トレーニング資料を手に入れたら、あなたは自分の第一歩を進めることができます。試験に合格してから、あなたのキャリアは美しい時期を迎えるようになります。

NewValidDumpsは多くの受験生を助けて彼らにPeoplecertのITIL-SOA予想試験試験に合格させることができるのは我々専門的なチームがPeoplecertのITIL-SOA予想試験試験を研究して解答を詳しく分析しますから。試験が更新されているうちに、我々はPeoplecertのITIL-SOA予想試験試験の資料を更新し続けています。

ITIL-SOA PDF DEMO:

QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A

QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B

CompTIA SY0-601 - そうすると、受験するとき、あなたは試験を容易に対処することができます。 その結果、自信になる自己は面接のときに、面接官のいろいろな質問を気軽に回答できて、順調にMicrosoft MB-230J向けの会社に入ります。 EMC D-VXR-OE-23 - これは試験の一発合格を保証できる問題集ですから。 我々SAP C_S43_2022問題集の通過率は高いので、90％の合格率を保証します。 この問題集はSAP C-S4CPR-2402試験に関連するすべての参考書の中で一番優秀なものだと言えます。

Updated: May 25, 2022