そして、1Z1-1037関連試験試験参考書の問題は本当の試験問題とだいたい同じことであるとわかります。1Z1-1037関連試験試験参考書があれば,ほかの試験参考書を勉強する必要がないです。多分、1Z1-1037関連試験テスト質問の数が伝統的な問題の数倍である。 それとも、効率が良い試験1Z1-1037関連試験参考書を使っているのですか。Oracleの認証資格は最近ますます人気になっていますね。 Oracleの1Z1-1037関連試験の認定試験に合格すれば、就職機会が多くなります。

Oracle Certification 1Z1-1037 きっと君に失望させないと信じています。

多くの人はOracleの1Z1-1037 - Oracle Knowledge Management Cloud 2019 Implementation Essentials関連試験試験への準備に悩んでいます。 我々は受験生の皆様により高いスピードを持っているかつ効率的なサービスを提供することにずっと力を尽くしていますから、あなたが貴重な時間を節約することに助けを差し上げます。NewValidDumps Oracleの1Z1-1037 出題内容試験問題集はあなたに問題と解答に含まれている大量なテストガイドを提供しています。

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同時的に、皆様の認可は我々仕事の一番良い評価です。顧客様と販売者の間での信頼性は苦労かつ大切なことだと良く知られます。

1Z1-1037 PDF DEMO:

QUESTION NO: 1
Which two queues have manual pull policy? (Choose two.)
A. Round Robin (Logged in)
B. Manual
C. Round Robin (All)
D. Last In First Out (LIFO)
E. Standard
Answer: A,E
Explanation
An incident report can be configured to manually pull from a standard or round robin (logged in) queue.
References:
http://communities.rightnow.com/posts/505437e96f?commentId=42124#42124

QUESTION NO: 2
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
A. Dashboard report
B. Cross Tabs report
C. Cumulative report
D. Standard report
E. Custom report
Answer: A
Explanation
Dashboards are particularly useful for managers who need to view a wide range of data from different reports.
Using dashboards eliminates the need to open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards

QUESTION NO: 3
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
A. 25 MB
B. 20 MB
C. 10 MB
D. 30 MB
E. 5 MB
Answer: B
Explanation
20MB is the maximum as well as the default.
References:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204

QUESTION NO: 4
What does the response requirement in an SLA specify?
A. individual time limits for the initial response time and subsequent resolution as per the business hours.
B. the maximum number of days allowed for the resolution of an incident as per the business hours.
C. initial response time limit to all customer inquiries within one business day.
D. the overall maximum time limit for the initial response and resolution for each incident.
Answer: D
Explanation
Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.
Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/_service.htm#FAMUGth_ServiceLevelAgre ements

QUESTION NO: 5
You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?
A. Include the search terms in both Answer Keyword and Stop Word.
B. Add all related search terms to an aliases.txt.file.
C. Include search term in Search priority word.
D. Include the search terms in Answers Keywords
E. Include search terms in Stop Words
Answer: B
Explanation
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out
"global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
References:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308

Salesforce Marketing-Cloud-Account-Engagement-Specialist - Oracleの認証資格は最近ますます人気になっていますね。 SAP C-BW4H-211-JPN問題集の更新版があったら、すぐお客様のメールボックスに送付します。 Network Appliance NS0-521 - まだ何を待っていますか。 Nutanix NCP-MCI-6.5 - だから、あなたはコンピューターでOracleのウエブサイトを訪問してください。 ISA ISA-IEC-62443 - それは正確性が高くて、カバー率も広いです。

Updated: May 28, 2022