うちの学習教材の内容は正確性が高くて、Oracleの1Z1-1037認定資格試験問題集認定試験に合格する率は１００パッセントになっていました。NewValidDumpsのOracleの1Z1-1037認定資格試験問題集試験トレーニング資料を手に入れたら、あなたは認定試験に合格する鍵を手に入れるというのに等しいです。この認定は君のもっと輝い職業生涯と未来に大変役に立ちます。 あなたは弊社の高品質Oracle　1Z1-1037認定資格試験問題集試験資料を利用して、一回に試験に合格します。NewValidDumpsのOracle　1Z1-1037認定資格試験問題集問題集は専門家たちが数年間で過去のデータから分析して作成されて、試験にカバーする範囲は広くて、受験生の皆様のお金と時間を節約します。 NewValidDumpsを選ぶなら、きっと君に後悔させません。

Oracle Certification 1Z1-1037 あなたが順調に試験に合格するように。

多分、1Z1-1037 - Oracle Knowledge Management Cloud 2019 Implementation Essentials認定資格試験問題集テスト質問の数が伝統的な問題の数倍である。 我々のソフトは多くの受験生にOracleの1Z1-1037 問題数試験に合格させました。我々の通過率はいくつ高くても、我々はあなたが試験に失敗したら全額で返金するのを保証します。

Oracleの1Z1-1037認定資格試験問題集の認定試験に合格すれば、就職機会が多くなります。この試験に合格すれば君の専門知識がとても強いを証明し得ます。Oracleの1Z1-1037認定資格試験問題集の認定試験は君の実力を考察するテストでございます。

その中で、Oracle 1Z1-1037認定資格試験問題集認定試験は最も重要な一つです。

あなたはインターネットでOracleの1Z1-1037認定資格試験問題集認証試験の練習問題と解答の試用版を無料でダウンロードしてください。そうしたらあなたはNewValidDumpsが用意した問題集にもっと自信があります。早くNewValidDumpsの問題集を君の手に入れましょう。

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1Z1-1037 PDF DEMO:

QUESTION NO: 1
Which two queues have manual pull policy? (Choose two.)
A. Round Robin (Logged in)
B. Manual
C. Round Robin (All)
D. Last In First Out (LIFO)
E. Standard
Answer: A,E
Explanation
An incident report can be configured to manually pull from a standard or round robin (logged in) queue.
References:
http://communities.rightnow.com/posts/505437e96f?commentId=42124#42124

QUESTION NO: 2
What does the response requirement in an SLA specify?
A. individual time limits for the initial response time and subsequent resolution as per the business hours.
B. the maximum number of days allowed for the resolution of an incident as per the business hours.
C. initial response time limit to all customer inquiries within one business day.
D. the overall maximum time limit for the initial response and resolution for each incident.
Answer: D
Explanation
Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.
Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/_service.htm#FAMUGth_ServiceLevelAgre ements

QUESTION NO: 3
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
A. Dashboard report
B. Cross Tabs report
C. Cumulative report
D. Standard report
E. Custom report
Answer: A
Explanation
Dashboards are particularly useful for managers who need to view a wide range of data from different reports.
Using dashboards eliminates the need to open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards

QUESTION NO: 4
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
A. 25 MB
B. 20 MB
C. 10 MB
D. 30 MB
E. 5 MB
Answer: B
Explanation
20MB is the maximum as well as the default.
References:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204

QUESTION NO: 5
You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?
A. Include the search terms in both Answer Keyword and Stop Word.
B. Add all related search terms to an aliases.txt.file.
C. Include search term in Search priority word.
D. Include the search terms in Answers Keywords
E. Include search terms in Stop Words
Answer: B
Explanation
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out
"global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
References:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308

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Updated: May 28, 2022