NewValidDumpsの専門家チームがOracleの1Z1-1037問題集無料認証試験に対して最新の短期有効なトレーニングプログラムを研究しました。Oracleの1Z1-1037問題集無料「Oracle Knowledge Management Cloud 2019 Implementation Essentials」認証試験に参加者に対して30時間ぐらいの短期の育成訓練でらくらくに勉強しているうちに多くの知識を身につけられます。 NewValidDumpsはあなたの夢に実現させるサイトでございます。どんな業界で自分に良い昇進機会があると希望する職人がとても多いと思って、IT業界にも例外ではありません。 きっと君に失望させないと信じています。
Oracle Certification 1Z1-1037問題集無料 - Oracle Knowledge Management Cloud 2019 Implementation Essentials 我々は受験生の皆様により高いスピードを持っているかつ効率的なサービスを提供することにずっと力を尽くしていますから、あなたが貴重な時間を節約することに助けを差し上げます。 NewValidDumpsはきみのIT夢に向かって力になりますよ。NewValidDumpsは多種なIT認証試験を受ける方を正確な資料を提供者でございます。
ためらわずに速くあなたのショッピングカートに入れてください。でないと、絶対後悔しますよ。NewValidDumpsが提供したOracleの1Z1-1037問題集無料トレーニング資料を利用したら、Oracleの1Z1-1037問題集無料認定試験に受かることはたやすくなります。
IT認定試験の中でどんな試験を受けても、NewValidDumpsの1Z1-1037問題集無料試験参考資料はあなたに大きなヘルプを与えることができます。それは NewValidDumpsの1Z1-1037問題集無料問題集には実際の試験に出題される可能性がある問題をすべて含んでいて、しかもあなたをよりよく問題を理解させるように詳しい解析を与えますから。真剣にNewValidDumpsのOracle 1Z1-1037問題集無料問題集を勉強する限り、受験したい試験に楽に合格することができるということです。
彼らは受験生の皆さんの重要な利益が保障できるように専門的な知識と豊富な経験を活かして特別に適用性が強いトレーニング資料を研究します。その資料が即ちOracleの1Z1-1037問題集無料試験トレーニング資料で、問題集と解答に含まれていますから。
QUESTION NO: 1
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
A. Dashboard report
B. Cross Tabs report
C. Cumulative report
D. Standard report
E. Custom report
Answer: A
Explanation
Dashboards are particularly useful for managers who need to view a wide range of data from different reports.
Using dashboards eliminates the need to open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards
QUESTION NO: 2
Which two queues have manual pull policy? (Choose two.)
A. Round Robin (Logged in)
B. Manual
C. Round Robin (All)
D. Last In First Out (LIFO)
E. Standard
Answer: A,E
Explanation
An incident report can be configured to manually pull from a standard or round robin (logged in) queue.
References:
http://communities.rightnow.com/posts/505437e96f?commentId=42124#42124
QUESTION NO: 3
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
A. 25 MB
B. 20 MB
C. 10 MB
D. 30 MB
E. 5 MB
Answer: B
Explanation
20MB is the maximum as well as the default.
References:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204
QUESTION NO: 4
You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?
A. Include the search terms in both Answer Keyword and Stop Word.
B. Add all related search terms to an aliases.txt.file.
C. Include search term in Search priority word.
D. Include the search terms in Answers Keywords
E. Include search terms in Stop Words
Answer: B
Explanation
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out
"global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
References:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308
QUESTION NO: 5
What does the response requirement in an SLA specify?
A. individual time limits for the initial response time and subsequent resolution as per the business hours.
B. the maximum number of days allowed for the resolution of an incident as per the business hours.
C. initial response time limit to all customer inquiries within one business day.
D. the overall maximum time limit for the initial response and resolution for each incident.
Answer: D
Explanation
Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.
Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/_service.htm#FAMUGth_ServiceLevelAgre ements
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Updated: May 28, 2022
試験コード:1Z1-1037
試験名称:Oracle Knowledge Management Cloud 2019 Implementation Essentials
最近更新時間:2024-05-13
問題と解答:全 72 問
Oracle 1Z1-1037 問題トレーリング
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試験コード:1Z1-1037
試験名称:Oracle Knowledge Management Cloud 2019 Implementation Essentials
最近更新時間:2024-05-13
問題と解答:全 72 問
Oracle 1Z1-1037 資格取得
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試験コード:1Z1-1037
試験名称:Oracle Knowledge Management Cloud 2019 Implementation Essentials
最近更新時間:2024-05-13
問題と解答:全 72 問
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