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1Z1-1003 PDF DEMO:

QUESTION NO: 1
Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?
A. Go to Configuration > Business Rules and modify the Capacity intervals.
B. Go to Configuration and add a new Capacity Category.
C. Go to Configuration > Display and modify the "Quota Settings".
D. Go to Configuration > Capacity Categories and add or edit time slots.
Answer: C
Explanation
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service- cloud.html#work-

QUESTION NO: 2
A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.
Upon investigation, they find out that their technicians occasionally have to stop for about five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.
Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?
A. Deselect 'Use durations reported to enhance company-wide estimations' setting on the Resource
Type configuration screen.
B. Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.
C. Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.
D. Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.
Answer: D

QUESTION NO: 3
You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation'
Activity An installation activity with no SLA is assigned to a resource for tomorrow.
Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?
A. A jeopardy warning will be displayed on Time/List/Map Views only.
B. A jeopardy warning will be displayed on the Resource Tree only
C. A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.
D. A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and
09:00 tomorrow.
E. A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.
F. A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.
Answer: B,E

QUESTION NO: 4
Which two statements are correct regarding String and Integer properties?
A. Both properties can contain Geolocation elements.
B. Both properties can contain alphanumeric characters and punctuation.
C. Both properties are limited in terms of which entity types they can be associated with.
D. Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses.
E. Both properties can include regular expressions.
Answer: B,E

QUESTION NO: 5
A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same
'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?
A. The individual skill assignment takes precedence, so routing will consider the resource to have a level of
100% for 'skill A'.
B. OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.
C. The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.
D. Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).
Answer: A

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Updated: May 28, 2022