我々は販売者とお客様の間の信頼が重要でもらい難いのを知っています。我々はOracleの1Z0-1037資格準備ソフトであなたに専門と高効率を示して、最全面的な問題集と詳しい分析であなたに助けてOracleの1Z0-1037資格準備試験に合格して、最高のサービスであなたの信頼を得ています。あなたが試験に合格するのは我々への一番よい評価です。 できるだけ100％の通過率を保証使用にしています。NewValidDumpsは多くの受験生を助けて彼らにOracleの1Z0-1037資格準備試験に合格させることができるのは我々専門的なチームがOracleの1Z0-1037資格準備試験を研究して解答を詳しく分析しますから。 その中の一部は暇な時間だけでOracleの1Z0-1037資格準備試験を準備します。

我々1Z0-1037資格準備問題集を利用し、試験に参加しましょう。

そして、1Z0-1037 - Oracle Knowledge Management Cloud 2019 Implementation Essentials資格準備試験参考書の問題は本当の試験問題とだいたい同じことであるとわかります。 あなたはまだ躊躇しているなら、NewValidDumpsの1Z0-1037 模擬試験最新版問題集デモを参考しましょ。なにごとによらず初手は难しいです、どのようにOracle　1Z0-1037 模擬試験最新版試験への復習を始めて悩んでいますか。

Oracleの1Z0-1037資格準備の認定試験に合格すれば、就職機会が多くなります。この試験に合格すれば君の専門知識がとても強いを証明し得ます。Oracleの1Z0-1037資格準備の認定試験は君の実力を考察するテストでございます。

Oracle 1Z0-1037資格準備 - もし、将来に、IT専門家になります。

きみはOracleの1Z0-1037資格準備認定テストに合格するためにたくさんのルートを選択肢があります。NewValidDumpsは君のために良い訓練ツールを提供し、君のOracle認証試に高品質の参考資料を提供しいたします。あなたの全部な需要を満たすためにいつも頑張ります。

でも、あなたは1Z0-1037資格準備試験参考書を買ったお客様のコメントを見ると、すぐ信じるようになります。あなたは心配する必要がないです。

1Z0-1037 PDF DEMO:

QUESTION NO: 1
What does the response requirement in an SLA specify?
A. individual time limits for the initial response time and subsequent resolution as per the business hours.
B. the maximum number of days allowed for the resolution of an incident as per the business hours.
C. initial response time limit to all customer inquiries within one business day.
D. the overall maximum time limit for the initial response and resolution for each incident.
Answer: D
Explanation
Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.
Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/_service.htm#FAMUGth_ServiceLevelAgre ements

QUESTION NO: 2
Which two queues have manual pull policy? (Choose two.)
A. Round Robin (Logged in)
B. Manual
C. Round Robin (All)
D. Last In First Out (LIFO)
E. Standard
Answer: A,E
Explanation
An incident report can be configured to manually pull from a standard or round robin (logged in) queue.
References:
http://communities.rightnow.com/posts/505437e96f?commentId=42124#42124

QUESTION NO: 3
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
A. Dashboard report
B. Cross Tabs report
C. Cumulative report
D. Standard report
E. Custom report
Answer: A
Explanation
Dashboards are particularly useful for managers who need to view a wide range of data from different reports.
Using dashboards eliminates the need to open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards

QUESTION NO: 4
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
A. 25 MB
B. 20 MB
C. 10 MB
D. 30 MB
E. 5 MB
Answer: B
Explanation
20MB is the maximum as well as the default.
References:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204

QUESTION NO: 5
You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?
A. Include the search terms in both Answer Keyword and Stop Word.
B. Add all related search terms to an aliases.txt.file.
C. Include search term in Search priority word.
D. Include the search terms in Answers Keywords
E. Include search terms in Stop Words
Answer: B
Explanation
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out
"global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
References:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308

NewValidDumpsの専門家チームがOracleのSalesforce Marketing-Cloud-Account-Engagement-Specialist-JPN認証試験に対して最新の短期有効なトレーニングプログラムを研究しました。 PRINCE2 PRINCE2-Foundation-JPN - 安心に弊社の商品を選ぶとともに貴重な時間とエネルギーを節約することができる。 Appian ACD100 - きっと君に失望させないと信じています。 Splunk SPLK-1002J - それは確かにそうですが、その知識を身につけることは難しくないとといわれています。 EMC D-AV-OE-23 - 我々は受験生の皆様により高いスピードを持っているかつ効率的なサービスを提供することにずっと力を尽くしていますから、あなたが貴重な時間を節約することに助けを差し上げます。

Updated: May 28, 2022