NewValidDumpsの専門家チームが君の需要を満たすために自分の経験と知識を利用してOracleの1Z0-1037資格専門知識認定試験対策模擬テスト問題集が研究しました。模擬テスト問題集と真実の試験問題がよく似ています。一目でわかる最新の出題傾向でわかりやすい解説と充実の補充問題があります。 Oracleの1Z0-1037資格専門知識試験トレーニング資料は現在、市場上で一番質のいい学習教材です。NewValidDumpsは無料でサンプルを提供することができる。 あなたはいつでもサブスクリプションの期間を延長することができますから、より多くの時間を取って充分に試験を準備できます。

Oracle Certification 1Z0-1037 ここには、私たちは君の需要に応じます。

弊社のOracle　1Z0-1037 - Oracle Knowledge Management Cloud 2019 Implementation Essentials資格専門知識問題集を使用した後、1Z0-1037 - Oracle Knowledge Management Cloud 2019 Implementation Essentials資格専門知識試験に合格するのはあまりに難しくないことだと知られます。 NewValidDumpsのOracleの1Z0-1037 認定資格試験試験トレーニング資料は試験問題と解答を含まれて、豊富な経験を持っているIT業種の専門家が長年の研究を通じて作成したものです。その権威性は言うまでもありません。

IT職員のあなたは毎月毎月のあまり少ない給料を持っていますが、暇の時間でひたすら楽しむんでいいですか。Oracle　1Z0-1037資格専門知識試験認定書はIT職員野給料増加と仕事の昇進にとって、大切なものです。それで、我々社の無料のOracle　1Z0-1037資格専門知識デモを参考して、あなたに相応しい問題集を入手します。

Oracle 1Z0-1037資格専門知識 - NewValidDumpsは君のもっともよい選択ですよ。

NewValidDumpsはきみの貴重な時間を節約するだけでなく、 安心で順調に試験に合格するのを保証します。NewValidDumpsは専門のIT業界での評判が高くて、あなたがインターネットでNewValidDumpsの部分のOracle 1Z0-1037資格専門知識「Oracle Knowledge Management Cloud 2019 Implementation Essentials」資料を無料でダウンロードして、弊社の正確率を確認してください。弊社の商品が好きなのは弊社のたのしいです。

NewValidDumpsが提供するOracleの1Z0-1037資格専門知識認証試験問題集が君の試験に合格させます。テストの時に有効なツルが必要でございます。

1Z0-1037 PDF DEMO:

QUESTION NO: 1
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
A. Dashboard report
B. Cross Tabs report
C. Cumulative report
D. Standard report
E. Custom report
Answer: A
Explanation
Dashboards are particularly useful for managers who need to view a wide range of data from different reports.
Using dashboards eliminates the need to open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards

QUESTION NO: 2
Which two queues have manual pull policy? (Choose two.)
A. Round Robin (Logged in)
B. Manual
C. Round Robin (All)
D. Last In First Out (LIFO)
E. Standard
Answer: A,E
Explanation
An incident report can be configured to manually pull from a standard or round robin (logged in) queue.
References:
http://communities.rightnow.com/posts/505437e96f?commentId=42124#42124

QUESTION NO: 3
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
A. 25 MB
B. 20 MB
C. 10 MB
D. 30 MB
E. 5 MB
Answer: B
Explanation
20MB is the maximum as well as the default.
References:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204

QUESTION NO: 4
You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?
A. Include the search terms in both Answer Keyword and Stop Word.
B. Add all related search terms to an aliases.txt.file.
C. Include search term in Search priority word.
D. Include the search terms in Answers Keywords
E. Include search terms in Stop Words
Answer: B
Explanation
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out
"global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
References:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308

QUESTION NO: 5
What does the response requirement in an SLA specify?
A. individual time limits for the initial response time and subsequent resolution as per the business hours.
B. the maximum number of days allowed for the resolution of an incident as per the business hours.
C. initial response time limit to all customer inquiries within one business day.
D. the overall maximum time limit for the initial response and resolution for each incident.
Answer: D
Explanation
Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.
Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/_service.htm#FAMUGth_ServiceLevelAgre ements

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Updated: May 28, 2022