人によって目標が違いますが、あなたにOracle　1Z0-1037試験合格攻略試験に順調に合格できるのは我々の共同の目標です。この目標の達成はあなたがIT技術領域へ行く更なる発展の一歩ですけど、我々社NewValidDumps存在するこそすべての意義です。だから、我々社は力の限りで弊社のOracle　1Z0-1037試験合格攻略試験資料を改善し、改革の変更に応じて更新します。 もしあなたは初心者若しくは専門的な技能を高めたかったら、NewValidDumpsのOracleの1Z0-1037試験合格攻略「Oracle Knowledge Management Cloud 2019 Implementation Essentials」の試験問題があなたが一歩一歩自分の念願に近くために助けを差し上げます。試験問題と解答に関する質問があるなら、当社は直後に解決方法を差し上げます。 あなたに高品質で、全面的な1Z0-1037試験合格攻略参考資料を提供することは私たちの責任です。

Oracle Certification 1Z0-1037 早くNewValidDumpsの問題集を君の手に入れましょう。

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しかも、昇進と高給も実現できます。Oracleの1Z0-1037試験合格攻略試験に受かったら成功への鍵を握ったと言った人もいます。これは間違いないです。

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NewValidDumpsを選られば、成功しましょう。わずか数年の中に、Oracle 1Z0-1037試験合格攻略認定試験がたくさんの人の日常生活にとても大きい影響を与えています。

1Z0-1037 PDF DEMO:

QUESTION NO: 1
What does the response requirement in an SLA specify?
A. individual time limits for the initial response time and subsequent resolution as per the business hours.
B. the maximum number of days allowed for the resolution of an incident as per the business hours.
C. initial response time limit to all customer inquiries within one business day.
D. the overall maximum time limit for the initial response and resolution for each incident.
Answer: D
Explanation
Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.
Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/_service.htm#FAMUGth_ServiceLevelAgre ements

QUESTION NO: 2
Which two queues have manual pull policy? (Choose two.)
A. Round Robin (Logged in)
B. Manual
C. Round Robin (All)
D. Last In First Out (LIFO)
E. Standard
Answer: A,E
Explanation
An incident report can be configured to manually pull from a standard or round robin (logged in) queue.
References:
http://communities.rightnow.com/posts/505437e96f?commentId=42124#42124

QUESTION NO: 3
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
A. Dashboard report
B. Cross Tabs report
C. Cumulative report
D. Standard report
E. Custom report
Answer: A
Explanation
Dashboards are particularly useful for managers who need to view a wide range of data from different reports.
Using dashboards eliminates the need to open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards

QUESTION NO: 4
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
A. 25 MB
B. 20 MB
C. 10 MB
D. 30 MB
E. 5 MB
Answer: B
Explanation
20MB is the maximum as well as the default.
References:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204

QUESTION NO: 5
You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?
A. Include the search terms in both Answer Keyword and Stop Word.
B. Add all related search terms to an aliases.txt.file.
C. Include search term in Search priority word.
D. Include the search terms in Answers Keywords
E. Include search terms in Stop Words
Answer: B
Explanation
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out
"global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
References:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308

SAP C-DBADM-2404 - この試験に合格すれば君の専門知識がとても強いを証明し得ます。 Salesforce Advanced-Administrator - 弊社の勉強の商品を選んで、多くの時間とエネルギーを節約こともできます。 きみはOracleのFortinet NSE5_FAZ-7.2認定テストに合格するためにたくさんのルートを選択肢があります。 OracleのISA ISA-IEC-62443認定試験はIT専門知識のレベルの検査でNewValidDumpsの専門IT専門家があなたのために最高で最も正確なOracleのISA ISA-IEC-62443「Oracle Knowledge Management Cloud 2019 Implementation Essentials」試験資料が出来上がりました。 NewValidDumpsの専門家チームがOracleのMicrosoft SC-100認証試験に対して最新の短期有効なトレーニングプログラムを研究しました。

Updated: May 28, 2022