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Oracle Service Cloud 1Z0-1003 はやく試してください。

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1Z0-1003 PDF DEMO:

QUESTION NO: 1
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?
A. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the
AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
B. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
C. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the
AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra
Bernstein and Larry Johnson.
D. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
Answer: C

QUESTION NO: 2
Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed.
Which statement explains how this can be supported?
A. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next
Message Step with the final status "Failed".
B. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
C. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next
Message Step with the final status "Failed".
D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
Answer: D

QUESTION NO: 3
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?
A. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).
B. Create a 'start-after' link template between the preliminary work and the scheduled work.
C. Add a new 'Prework' custom property to the 'Edit/View activity' context in Oracle Field Service
Cloud (OFSC).
D. Create a 'start-before' link template between the preliminary work and the scheduled work.
Answer: D

QUESTION NO: 4
You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time).
Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which <time> element within a Smart Location API "set_position" request would be correct?
A. <time>2017-04-07T14:40:00-0500</time>
B. <time>2017-04-07T14:40:00Z</time>
C. <time>2017-04-07T14 :40:00-05:00</time>
D. <time>20l7-04-07T14:40:00ET</time>
Answer: D

QUESTION NO: 5
A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same
'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?
A. The individual skill assignment takes precedence, so routing will consider the resource to have a level of
100% for 'skill A'.
B. OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.
C. The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.
D. Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).
Answer: A

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Updated: May 28, 2022