一年間のソフト無料更新も失敗して全額での返金も我々の誠のアフターサービスでございます。弊社のNewValidDumpsはAppleのSVC-19A難易度試験を準備している人々に保障を提供しています。我々はあなたのAppleのSVC-19A難易度試験のための必要がある資料を提供いたします。 我々のAppleのSVC-19A難易度ソフトを利用してお客様の高通過率及び我々の技術の高いチームで、我々は自信を持って我々NewValidDumpsは専門的なのだと言えます。アフターサービスは会社を評価する重要な基準です。 あなたは復習資料に悩んでいるかもしれません。

AppleCare Technician Training SVC-19A 我が社のサービスもいいです。

だから、弊社の提供するSVC-19A - Apple Service Fundamentals Exam難易度問題集を暗記すれば、きっと試験に合格できます。 我々社のSVC-19A 合格率書籍問題集を参考した後、ほっとしました。弊社のSVC-19A 合格率書籍ソフト版問題集はかねてより多くのIT事業をしている人々は順調にApple　SVC-19A 合格率書籍資格認定を取得させます。

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Apple SVC-19A難易度 - 最もよくて最新で資料を提供いたします。

NewValidDumpsのAppleのSVC-19A難易度の試験問題は同じシラバスに従って、実際のAppleのSVC-19A難易度認証試験にも従っています。弊社はずっとトレーニング資料をアップグレードしていますから、提供して差し上げた製品は一年間の無料更新サービスの景品があります。あなたはいつでもサブスクリプションの期間を延長することができますから、より多くの時間を取って充分に試験を準備できます。NewValidDumpsというサイトのトレーニング資料を利用するかどうかがまだ決まっていなかったら、NewValidDumpsのウェブで一部の試験問題と解答を無料にダウンローしてみることができます。あなたに向いていることを確かめてから買うのも遅くないですよ。あなたが決して後悔しないことを保証します。

そしてあなたにSVC-19A難易度試験に関するテスト問題と解答が分析して差し上げるうちにあなたのIT専門知識を固めています。SVC-19A難易度「Apple Service Fundamentals Exam」試験は簡単ではありません。

SVC-19A PDF DEMO:

QUESTION NO: 1
Select the statement that appropriately sets customer expectations when fixing an issue.
A. "We currently do not have that part in stock. I can call you as soon as the part arrives."
B. "I promise to have the product ready by midday tomorrow."
C. "Repairing this component is easy. We never fail to do it in less than four hours."
D. "Our courier always delivers on time."
Answer: A

QUESTION NO: 2
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 3
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 4
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 5
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

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Updated: May 28, 2022