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AppleCare Technician Training SVC-19A できるだけ100％の通過率を保証使用にしています。

AppleCare Technician Training SVC-19A関連復習問題集 - Apple Service Fundamentals Exam あなたにとても良い指導を確保できて、試験に合格するのを助けって、NewValidDumpsからすぐにあなたの通行証をとります。 ただ、社会に入るIT卒業生たちは自分能力の不足で、SVC-19A 的中合格問題集試験向けの仕事を探すのを悩んでいますか？それでは、弊社のAppleのSVC-19A 的中合格問題集練習問題を選んで実用能力を速く高め、自分を充実させます。その結果、自信になる自己は面接のときに、面接官のいろいろな質問を気軽に回答できて、順調にSVC-19A 的中合格問題集向けの会社に入ります。

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Apple SVC-19A関連復習問題集 - 君の夢は1歩更に近くなります。

AppleのSVC-19A関連復習問題集の認定試験に合格すれば、就職機会が多くなります。この試験に合格すれば君の専門知識がとても強いを証明し得ます。AppleのSVC-19A関連復習問題集の認定試験は君の実力を考察するテストでございます。

それは異なる世界の未来を意味しています。AppleのSVC-19A関連復習問題集「Apple Service Fundamentals Exam」の試験はあなたの職場生涯で重要な画期的な出来事になり、新しいチャンスを発見するかもしれません。

SVC-19A PDF DEMO:

QUESTION NO: 1
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 2
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 3
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 4
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

QUESTION NO: 5
Select the statement that appropriately sets customer expectations when fixing an issue.
A. "We currently do not have that part in stock. I can call you as soon as the part arrives."
B. "I promise to have the product ready by midday tomorrow."
C. "Repairing this component is easy. We never fail to do it in less than four hours."
D. "Our courier always delivers on time."
Answer: A

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Updated: May 28, 2022