頑張ってください。人生にはあまりにも多くの変化および未知の誘惑がありますから、まだ若いときに自分自身のために強固な基盤を築くべきです。あなた準備しましたか。 IT認定試験の中でどんな試験を受けても、NewValidDumpsのSVC-19A試験番号試験参考資料はあなたに大きなヘルプを与えることができます。それは NewValidDumpsのSVC-19A試験番号問題集には実際の試験に出題される可能性がある問題をすべて含んでいて、しかもあなたをよりよく問題を理解させるように詳しい解析を与えますから。 この問題集は利用したそれぞれの人を順調に試験に合格させます。

その中で、SVC-19A試験番号認定試験は最も重要な一つです。

最近非常に人気があるAppleのSVC-19A - Apple Service Fundamentals Exam試験番号認定試験を選択できます。 NewValidDumpsのAppleのSVC-19A 認定試験トレーリング試験トレーニング資料を使ったら、君のAppleのSVC-19A 認定試験トレーリング認定試験に合格するという夢が叶えます。なぜなら、それはAppleのSVC-19A 認定試験トレーリング認定試験に関する必要なものを含まれるからです。

今教えてあげますよ。それはNewValidDumpsのSVC-19A試験番号問題集を利用することです。SVC-19A試験番号認定試験は現在で本当に人気がある試験ですね。

Apple SVC-19A試験番号 - それは正確性が高くて、カバー率も広いです。

どうやって安くて正確性の高いAppleのSVC-19A試験番号問題集を買いますか。NewValidDumpsは最も安い値段で正確性の高いAppleのSVC-19A試験番号問題集を提供します。NewValidDumpsの学習教材はベストセラーになって、他のサイトをずっと先んじています。私たちのAppleのSVC-19A試験番号問題集を使ったら、AppleのSVC-19A試験番号認定試験に合格できる。NewValidDumpsを選んだら、成功を選ぶのに等しいです。

もちろん、我々はあなたに一番安心させるのは我々の開発する多くの受験生に合格させるAppleのSVC-19A試験番号試験のソフトウェアです。我々はあなたに提供するのは最新で一番全面的なAppleのSVC-19A試験番号問題集で、最も安全な購入保障で、最もタイムリーなAppleのSVC-19A試験番号試験のソフトウェアの更新です。

SVC-19A PDF DEMO:

QUESTION NO: 1
Select the statement that appropriately sets customer expectations when fixing an issue.
A. "We currently do not have that part in stock. I can call you as soon as the part arrives."
B. "I promise to have the product ready by midday tomorrow."
C. "Repairing this component is easy. We never fail to do it in less than four hours."
D. "Our courier always delivers on time."
Answer: A

QUESTION NO: 2
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 3
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 4
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 5
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

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Updated: May 28, 2022