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AppleCare Technician Training SVC-19A それは正確性が高くて、カバー率も広いです。

どうやって安くて正確性の高いAppleのSVC-19A - Apple Service Fundamentals Exam科目対策問題集を買いますか。 我々はあなたに提供するのは最新で一番全面的なAppleのSVC-19A 専門知識問題集で、最も安全な購入保障で、最もタイムリーなAppleのSVC-19A 専門知識試験のソフトウェアの更新です。無料デモはあなたに安心で購入して、購入した後1年間の無料AppleのSVC-19A 専門知識試験の更新はあなたに安心で試験を準備することができます、あなたは確実に購入を休ませることができます私たちのソフトウェアを試してみてください。

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あなたはApple SVC-19A科目対策試験のいくつかの知識に迷っています。

NewValidDumpsのAppleのSVC-19A科目対策試験問題資料は質が良くて値段が安い製品です。我々は低い価格と高品質の模擬問題で受験生の皆様に捧げています。我々は心からあなたが首尾よく試験に合格することを願っています。あなたに便利なオンラインサービスを提供して、Apple SVC-19A科目対策試験問題についての全ての質問を解決して差し上げます。

SVC-19A科目対策はAppleのひとつの認証で、SVC-19A科目対策がAppleに入るの第一歩として、SVC-19A科目対策「Apple Service Fundamentals Exam」試験がますます人気があがって、SVC-19A科目対策に参加するかたもだんだん多くなって、しかしSVC-19A科目対策認証試験に合格することが非常に難しいで、君はSVC-19A科目対策に関する試験科目の問題集を購入したいですか？

SVC-19A PDF DEMO:

QUESTION NO: 1
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 2
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 3
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 4
Select the statement that appropriately sets customer expectations when fixing an issue.
A. "We currently do not have that part in stock. I can call you as soon as the part arrives."
B. "I promise to have the product ready by midday tomorrow."
C. "Repairing this component is easy. We never fail to do it in less than four hours."
D. "Our courier always delivers on time."
Answer: A

QUESTION NO: 5
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

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Updated: May 28, 2022