自分に向いている勉強ツールを選べますから。NewValidDumps のAppleのSVC-19A最新知識試験問題集と解答はあなたにとって一番良い選択です。NewValidDumpsのトレーニング資料は完全だけでなく、カバー率も高くて、高度なシミュレーションを持っているのです。 NewValidDumpsのAppleのSVC-19A最新知識トレーニング資料即ち問題と解答をダウンロードする限り、気楽に試験に受かることができるようになります。まだ困っていたら、我々の試用版を使ってみてください。 この試験に合格したら、あなたのITキャリアには明るい未来があるようになります。

AppleCare Technician Training SVC-19A あなた準備しましたか。

真剣にNewValidDumpsのApple SVC-19A - Apple Service Fundamentals Exam最新知識問題集を勉強する限り、受験したい試験に楽に合格することができるということです。 あなたがする必要があるのは、問題集に出るすべての問題を真剣に勉強することです。この方法だけで、試験を受けるときに簡単に扱うことができます。

がむしゃらに試験に関連する知識を勉強しているのですか。それとも、効率が良い試験SVC-19A最新知識参考書を使っているのですか。Appleの認証資格は最近ますます人気になっていますね。

Apple SVC-19A最新知識 - それはあなたが試験に合格する最善の方法です。

NewValidDumpsのAppleのSVC-19A最新知識試験トレーニング資料を使ったら、君のAppleのSVC-19A最新知識認定試験に合格するという夢が叶えます。なぜなら、それはAppleのSVC-19A最新知識認定試験に関する必要なものを含まれるからです。NewValidDumpsを選んだら、あなたは簡単に認定試験に合格することができますし、あなたはITエリートたちの一人になることもできます。まだ何を待っていますか。早速買いに行きましょう。

まだこの試験の認定資格を取っていないあなたも試験を受ける予定があるのでしょうか。確かに、これは困難な試験です。

SVC-19A PDF DEMO:

QUESTION NO: 1
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 2
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 3
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 4
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

QUESTION NO: 5
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G

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Updated: May 28, 2022