疑いなくすぐNewValidDumpsのAppleのSVC-19A復習時間試験トレーニング資料を購入しましょう。何でも上昇しているこの時代に、自分の制限を突破したくないのですか。給料を倍増させることも不可能ではないです。 NewValidDumpsのAppleのSVC-19A復習時間の試験問題は同じシラバスに従って、実際のAppleのSVC-19A復習時間認証試験にも従っています。弊社はずっとトレーニング資料をアップグレードしていますから、提供して差し上げた製品は一年間の無料更新サービスの景品があります。 この資格は皆さんに大きな利益をもたらすことができます。

AppleCare Technician Training SVC-19A 今はそのようにしていますか。

AppleCare Technician Training SVC-19A復習時間 - Apple Service Fundamentals Exam IT認証は同業種の欠くことができないものになりました。 」という声がよく聞こえています。NewValidDumpsは問題集を利用したことがある多くの人々からいろいろな好評を得ました。

NewValidDumpsに会ったら、最高のトレーニング資料を見つけました。NewValidDumpsのAppleのSVC-19A復習時間試験トレーニング資料を持っていたら、試験に対する充分の準備がありますから、安心に利用したください。NewValidDumpsは優れたIT情報のソースを提供するサイトです。

Apple SVC-19A復習時間 - そうだったら、下記のものを読んでください。

IT業種が新しい業種で、経済発展を促進するチェーンですから、極めて重要な存在だということを良く知っています。NewValidDumpsの AppleのSVC-19A復習時間試験トレーニング資料は高度に認証されたIT領域の専門家の経験と創造を含めているものです。その権威性は言うまでもありません。あなたはNewValidDumpsの学習教材を購入した後、私たちは一年間で無料更新サービスを提供することができます。

もし不合格になったら、私たちは全額返金することを保証します。一回だけでAppleのSVC-19A復習時間試験に合格したい？NewValidDumpsは君の欲求を満たすために存在するのです。

SVC-19A PDF DEMO:

QUESTION NO: 1
Select the statement that appropriately sets customer expectations when fixing an issue.
A. "We currently do not have that part in stock. I can call you as soon as the part arrives."
B. "I promise to have the product ready by midday tomorrow."
C. "Repairing this component is easy. We never fail to do it in less than four hours."
D. "Our courier always delivers on time."
Answer: A

QUESTION NO: 2
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 3
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 4
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 5
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

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Updated: May 28, 2022