NewValidDumpsのAppleのSVC-19A専門試験試験トレーニング資料を購入しましたから。すると、AppleのSVC-19A専門試験試験に合格する実力を持つようになりました。NewValidDumpsのAppleのSVC-19A専門試験試験トレーニング資料を持つことは明るい未来を持つことと同じです。 早速買いに行きましょう。NewValidDumpsのAppleのSVC-19A専門試験試験トレーニング資料を使ったら、君のAppleのSVC-19A専門試験認定試験に合格するという夢が叶えます。 これは多くの受験生たちによって証明されたことです。

AppleCare Technician Training SVC-19A IT認定試験には多くの種類があります。

無料デモはあなたに安心で購入して、購入した後1年間の無料AppleのSVC-19A - Apple Service Fundamentals Exam専門試験試験の更新はあなたに安心で試験を準備することができます、あなたは確実に購入を休ませることができます私たちのソフトウェアを試してみてください。 最近、Apple SVC-19A 真実試験試験の認証資格がとても人気があるようになりましたが、受験したいですか。現在の社会で人材があちこちいます。

我々の承諾だけでなく、お客様に最も全面的で最高のサービスを提供します。AppleのSVC-19A専門試験の購入の前にあなたの無料の試しから、購入の後での一年間の無料更新まで我々はあなたのAppleのSVC-19A専門試験試験に一番信頼できるヘルプを提供します。AppleのSVC-19A専門試験試験に失敗しても、我々はあなたの経済損失を減少するために全額で返金します。

Apple SVC-19A専門試験 - NewValidDumpsは君にとってベストな選択になります。

社会と経済の発展につれて、多くの人はIT技術を勉強します。なぜならば、IT職員にとって、AppleのSVC-19A専門試験資格証明書があるのは肝心な指標であると言えます。自分の能力を証明するために、SVC-19A専門試験試験に合格するのは不可欠なことです。弊社のSVC-19A専門試験真題を入手して、試験に合格する可能性が大きくなります。

他のネットでの資料はそれと比べるすらもできません。NewValidDumpsは君のもっと輝い将来に助けられます。

SVC-19A PDF DEMO:

QUESTION NO: 1
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 2
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 3
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 4
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

QUESTION NO: 5
Select the statement that appropriately sets customer expectations when fixing an issue.
A. "We currently do not have that part in stock. I can call you as soon as the part arrives."
B. "I promise to have the product ready by midday tomorrow."
C. "Repairing this component is easy. We never fail to do it in less than four hours."
D. "Our courier always delivers on time."
Answer: A

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Updated: May 28, 2022