NewValidDumpsにIT業界のエリートのグループがあって、彼達は自分の経験と専門知識を使ってApple SVC-19A合格受験記認証試験に参加する方に対して問題集を研究続けています。君が後悔しないようにもっと少ないお金を使って大きな良い成果を取得するためにNewValidDumpsを選択してください。NewValidDumpsはまた一年間に無料なサービスを更新いたします。 我々社のApple　SVC-19A合格受験記問題集のソフト版を購買するに値するかまだ疑問がありますか。こうしたら、我々NewValidDumpsのSVC-19A合格受験記問題集デーモを無料にダウンロードして行動してみよう。 もっと長い時間をもらって試験を準備したいのなら、あなたがいつでもサブスクリプションの期間を伸びることができます。

AppleCare Technician Training SVC-19A そして、試験を安心に参加してください。

弊社のAppleのSVC-19A - Apple Service Fundamentals Exam合格受験記ソフトを購入するのを決めるとき、我々は各方面であなたに保障を提供します。 弊社のSVC-19A 関連資料のトレーニング資料を買ったら、一年間の無料更新サービスを差し上げます。もっと長い時間をもらって試験を準備したいのなら、あなたがいつでもサブスクリプションの期間を伸びることができます。

NewValidDumpsは多くの受験生を助けて彼らにAppleのSVC-19A合格受験記試験に合格させることができるのは我々専門的なチームがAppleのSVC-19A合格受験記試験を研究して解答を詳しく分析しますから。試験が更新されているうちに、我々はAppleのSVC-19A合格受験記試験の資料を更新し続けています。できるだけ100％の通過率を保証使用にしています。

Apple SVC-19A合格受験記認定試験はたいへん難しい試験ですね。

NewValidDumpsの専門家チームがAppleのSVC-19A合格受験記認証試験に対して最新の短期有効なトレーニングプログラムを研究しました。AppleのSVC-19A合格受験記「Apple Service Fundamentals Exam」認証試験に参加者に対して30時間ぐらいの短期の育成訓練でらくらくに勉強しているうちに多くの知識を身につけられます。

NewValidDumpsが提供した問題と解答はIT領域のエリートたちが研究して、実践して開発されたものです。それは十年過ぎのIT認証経験を持っています。

SVC-19A PDF DEMO:

QUESTION NO: 1
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

QUESTION NO: 2
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 3
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G

QUESTION NO: 4
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 5
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

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Updated: May 28, 2022