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AppleCare Technician Training SVC-19A NewValidDumpsは君にとってベストな選択になります。

AppleCare Technician Training SVC-19A合格体験記 - Apple Service Fundamentals Exam この参考書は短い時間で試験に十分に準備させ、そして楽に試験に合格させます。 NewValidDumpsのAppleのSVC-19A 関連資格試験対応試験トレーニング資料は試験問題と解答を含まれて、豊富な経験を持っているIT業種の専門家が長年の研究を通じて作成したものです。その権威性は言うまでもありません。

AppleのSVC-19A合格体験記認証資格を取得すると、あなたは大きなヘルプを得ることができます。では、どのようにはやく試験に合格するかを知りたいですか。NewValidDumpsのSVC-19A合格体験記参考資料はあなたの目標を達成するのに役立ちます。

Apple SVC-19A合格体験記 - 心はもはや空しくなく、生活を美しくなります。

AppleのSVC-19A合格体験記試験を準備するのは残念ですが、合格してからあなたはITに関する仕事から美しい未来を持っています。だから、我々のすべきのことはあなたの努力を無駄にしないということです。弊社のNewValidDumpsの提供するAppleのSVC-19A合格体験記試験ソフトのメリットがみんなに認められています。我々のデモから感じられます。我々は力の限りにあなたにAppleのSVC-19A合格体験記試験に合格します。

現在IT技術会社に通勤しているあなたは、AppleのSVC-19A合格体験記試験認定を取得しましたか？SVC-19A合格体験記試験認定は給料の増加とジョブのプロモーションに役立ちます。短時間でSVC-19A合格体験記試験に一発合格したいなら、我々社のAppleのSVC-19A合格体験記資料を参考しましょう。

SVC-19A PDF DEMO:

QUESTION NO: 1
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 2
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 3
Select the statement that appropriately sets customer expectations when fixing an issue.
A. "We currently do not have that part in stock. I can call you as soon as the part arrives."
B. "I promise to have the product ready by midday tomorrow."
C. "Repairing this component is easy. We never fail to do it in less than four hours."
D. "Our courier always delivers on time."
Answer: A

QUESTION NO: 4
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 5
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

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Updated: May 28, 2022