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AppleCare Technician Training SVC-19A そうだったら、下記のものを読んでください。

あなたの希望はNewValidDumpsのAppleのSVC-19A - Apple Service Fundamentals Exam受験準備試験トレーニング資料にありますから、速く掴みましょう。 NewValidDumpsは君にとってベストな選択になります。ここには、私たちは君の需要に応じます。

NewValidDumpsのAppleのSVC-19A受験準備試験トレーニング資料はあなたがAppleのSVC-19A受験準備認定試験に合格することを助けます。この認証を持っていたら、あなたは自分の夢を実現できます。そうすると人生には意義があります。

Apple SVC-19A受験準備 - 信じないでしょうか。

時間とお金の集まりより正しい方法がもっと大切です。AppleのSVC-19A受験準備試験のために勉強していますなら、NewValidDumpsの提供するAppleのSVC-19A受験準備試験ソフトはあなたの選びの最高です。我々の目的はあなたにAppleのSVC-19A受験準備試験に合格することだけです。試験に失敗したら、弊社は全額で返金します。我々の誠意を信じてください。あなたが順調に試験に合格するように。

しかし、これは本当のことですよ。SVC-19A受験準備認定試験の準備を効率的にするために、どんなツールが利用に値するものかわかっていますか。

SVC-19A PDF DEMO:

QUESTION NO: 1
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 2
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 3
Select the statement that appropriately sets customer expectations when fixing an issue.
A. "We currently do not have that part in stock. I can call you as soon as the part arrives."
B. "I promise to have the product ready by midday tomorrow."
C. "Repairing this component is easy. We never fail to do it in less than four hours."
D. "Our courier always delivers on time."
Answer: A

QUESTION NO: 4
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 5
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

AppleのEXIN PR2F-JPN試験はいくつ難しくても文句を言わないで、我々NewValidDumpsの提供する資料を通して、あなたはAppleのEXIN PR2F-JPN試験に合格することができます。 HP HPE6-A78 - もしそうだったら、もう試験に合格できないなどのことを心配する必要がないのです。 Salesforce JavaScript-Developer-I - 心はもはや空しくなく、生活を美しくなります。 不合格になる場合或いはAppleのAmazon ANS-C01-KR問題集がどんな問題があれば、私たちは全額返金することを保証いたします。 また、CompTIA N10-008問題集に疑問があると、メールで問い合わせてください。

Updated: May 28, 2022