試験問題と解答に関する質問があるなら、当社は直後に解決方法を差し上げます。しかも、一年間の無料更新サービスを提供します。NewValidDumpsは実際の環境で本格的なAppleのSVC-19Aトレーニング資料「Apple Service Fundamentals Exam」の試験の準備過程を提供しています。 NewValidDumpsはAppleのSVC-19Aトレーニング資料認定試験についてすべて資料を提供するの唯一サイトでございます。受験者はNewValidDumpsが提供した資料を利用してSVC-19Aトレーニング資料認証試験は問題にならないだけでなく、高い点数も合格することができます。 NewValidDumpsのAppleのSVC-19Aトレーニング資料試験問題資料は質が良くて値段が安い製品です。

AppleCare Technician Training SVC-19A でも、成功へのショートカットがを見つけました。

AppleのSVC-19A - Apple Service Fundamentals Examトレーニング資料認証試験はIT業界にとても重要な地位があることがみんなが、たやすくその証本をとることはではありません。 最近、AppleのSVC-19A 過去問題試験は非常に人気のある認定試験です。あなたもこの試験の認定資格を取得したいのですか。

NewValidDumpsで、あなたは一番良い準備資料を見つけられます。その資料は練習問題と解答に含まれています。弊社の資料があなたに練習を実践に移すチャンスを差し上げ、あなたはぜひAppleのSVC-19Aトレーニング資料試験に合格して自分の目標を達成できます。

Apple SVC-19Aトレーニング資料 - 試験に合格する自信を持たなくても大丈夫です。

暇な時間だけでAppleのSVC-19Aトレーニング資料試験に合格したいのですか。我々の提供するPDF版のAppleのSVC-19Aトレーニング資料試験の資料はあなたにいつでもどこでも読めさせます。我々もオンライン版とソフト版を提供します。すべては豊富な内容があって各自のメリットを持っています。あなたは各バーションのAppleのSVC-19Aトレーニング資料試験の資料をダウンロードしてみることができ、あなたに一番ふさわしいバーションを見つけることができます。

これはあなたが一回で試験に合格することを保証できる問題集です。成功することが大変難しいと思っていますか。

SVC-19A PDF DEMO:

QUESTION NO: 1
Select the statement that appropriately sets customer expectations when fixing an issue.
A. "We currently do not have that part in stock. I can call you as soon as the part arrives."
B. "I promise to have the product ready by midday tomorrow."
C. "Repairing this component is easy. We never fail to do it in less than four hours."
D. "Our courier always delivers on time."
Answer: A

QUESTION NO: 2
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 3
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 4
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 5
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

我々NewValidDumpsはAppleのMicrosoft DP-203-KR試験問題集をリリースする以降、多くのお客様の好評を博したのは弊社にとって、大変な名誉なことです。 はやくNewValidDumpsのAdobe AD0-E327問題集を入手しましょう。 ほんとんどお客様は我々NewValidDumpsのApple　Microsoft DP-300-KR問題集を使用してから試験にうまく合格しましたのは弊社の試験資料の有効性と信頼性を説明できます。 NewValidDumpsのAppleのFortinet NSE6_FSW-7.2の試験問題と解答は当面の市場で最も徹底的な正確的な最新的な模擬テストです。 だから、弊社の提供するNetwork Appliance NS0-521問題集を暗記すれば、きっと試験に合格できます。

Updated: May 28, 2022