SVC-19Aテキスト 資格取得

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たとえばSVC-19Aテキスト認定試験などです。

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私の夢は最高のIT専門家になることです。その夢は私にとってはるか遠いです。でも、成功へのショートカットがを見つけました。

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弊社のホームページでソフトのデモをダウンロードして利用してみます。我々の商品はあなたの認可を得られると希望します。

SVC-19A PDF DEMO:

QUESTION NO: 1
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D

QUESTION NO: 2
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B

QUESTION NO: 3
Select the statement that appropriately sets customer expectations when fixing an issue.
A. "We currently do not have that part in stock. I can call you as soon as the part arrives."
B. "I promise to have the product ready by midday tomorrow."
C. "Repairing this component is easy. We never fail to do it in less than four hours."
D. "Our courier always delivers on time."
Answer: A

QUESTION NO: 4
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C

QUESTION NO: 5
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E

Salesforce DEX-403 - すべてのことの目的はあなたに安心に試験に準備さされるということです。 AppleのMicrosoft PL-300試験に参加するのを決めるとき、あなたは強い心を持っているのを証明します。 我々のAppleのMicrosoft AZ-800Jソフトを利用してお客様の高通過率及び我々の技術の高いチームで、我々は自信を持って我々NewValidDumpsは専門的なのだと言えます。 我々SAP C_DBADM_2404資料はIT認定試験の改革に準じて更新していますから、お客様は改革での問題変更に心配するは全然ありません。 Salesforce MuleSoft-Integration-Associate - すべては豊富な内容があって各自のメリットを持っています。

Updated: May 28, 2022

SVC-19Aテキスト - SVC-19A日本語版試験勉強法 & Apple Service Fundamentals Exam

PDF問題と解答

試験コード:SVC-19A
試験名称:Apple Service Fundamentals Exam
最近更新時間:2024-05-28
問題と解答:全 70
Apple SVC-19A 練習問題集

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模擬試験

試験コード:SVC-19A
試験名称:Apple Service Fundamentals Exam
最近更新時間:2024-05-28
問題と解答:全 70
Apple SVC-19A 日本語講座

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オンライン版

試験コード:SVC-19A
試験名称:Apple Service Fundamentals Exam
最近更新時間:2024-05-28
問題と解答:全 70
Apple SVC-19A 日本語版トレーリング

  ダウンロード


 

SVC-19A 合格体験談