CRT-261認定テキスト 資格取得

ここで成功へのショートカットを教えてあげます。即ちSalesforceのCRT-261認定テキスト認定試験に受かることです。この認証を持っていたら、あなたは、高レベルのホワイトカラーの生活を送ることができます。 努力すれば報われますなので、Salesforce CRT-261認定テキスト資格認定を取得して自分の生活状況を改善できます。IT職員のあなたは毎月毎月のあまり少ない給料を持っていますが、暇の時間でひたすら楽しむんでいいですか。 異なる考えがありますが、要約は試験が大変難しいことです。


NewValidDumpsの専門家チームがSalesforceのCRT-261 - Certification Preparation for Service Cloud Consultant認定テキスト認証試験に対して最新の短期有効なトレーニングプログラムを研究しました。 NewValidDumpsが提供した問題と解答はIT領域のエリートたちが研究して、実践して開発されたものです。それは十年過ぎのIT認証経験を持っています。


Salesforce CRT-261認定テキスト - まだ何を待っていますか。

Salesforce CRT-261認定テキスト資格認定はバッジのような存在で、あなたの所有する専業技術と能力を上司に直ちに知られさせます。次のジョブプロモーション、プロジェクタとチャンスを申し込むとき、Salesforce CRT-261認定テキスト資格認定はライバルに先立つのを助け、あなたの大業を成し遂げられます。



Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C

Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B

A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C

Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C

Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

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Updated: Sep 16, 2019

CRT-261認定テキスト - CRT-261資格復習テキスト & Certification Preparation For Service Cloud Consultant


試験名称:Certification Preparation for Service Cloud Consultant
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