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1z1-628 PDF DEMO:

QUESTION NO: 1
A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?
A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type
(s) that those back office workers are assigned.
B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity
Type(s) that require the override ability.
C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource
Type(s) of the field technicians to which the activities could be moved.
D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource
Type(s) that those back office workers are assigned.
Answer: C

QUESTION NO: 2
Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?
A. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.
B. Deselect "work zone support" in the routing plan configuration screen for all routing plans.
C. Assign all work zones at the parent level in the Resource Tree.
D. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.
E. Create a single work zone with no work zone keys and assign it to all resources
Answer: A,C

QUESTION NO: 3
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?
A. 'findMatchingResources' request
B. 'activityBookingOptions' request
C. GET 'resources' request
D. 'bookingStatuses' request
Answer: C

QUESTION NO: 4
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field
Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?
A. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery
Channel: 'Email'; In the Message Pattern section, enter the resource's email address property label.
B. In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel:
'Email'.
C. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel:
'Email1.
D. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel
'Email'.
Answer: C

QUESTION NO: 5
Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed.
Which statement explains how this can be supported?
A. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next
Message Step with the final status "Failed".
B. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
C. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
D. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next
Message Step with the final status "Failed".
Answer: B

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Updated: May 28, 2022