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QUESTION NO: 1
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the
Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?
A. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
B. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
C. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.
D. Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
Answer: A,D

QUESTION NO: 2
Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?
A. broadcast messages to users based on their assigned Collaboration group(s)
B. broadcast messages to users based on their assigned User Type
C. broadcast messages to users based on their compliance with Smart Location settings
D. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements
E. broadcast messages to users based on their assigned Help Desk(s)
F. broadcast messages to users based on their proximity to a location on the map
Answer: B,C,D

QUESTION NO: 3
What is the significance of the order of the activity filters within the Filters sections of the routing plan?
A. The lower in the list, the higher the priority routing considers activities matching that filter's criteria.
B. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied when assigning the activity. Routing uses the fust matching filter and ignores the rest.
C. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.
D. The higher in the list, the higher the priority routing considers activities matching that filter's criteria.
Answer: D
Explanation
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/Routing-4.htm

QUESTION NO: 4
Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed.
Which statement explains how this can be supported?
A. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next
Message Step with the final status "Failed".
B. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
C. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
D. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next
Message Step with the final status "Failed".
Answer: B

QUESTION NO: 5
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field
Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?
A. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery
Channel: 'Email'; In the Message Pattern section, enter the resource's email address property label.
B. In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel:
'Email'.
C. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel:
'Email1.
D. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel
'Email'.
Answer: C

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Updated: May 28, 2022